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Remote Toll-Free Onboarding Operations Lead
Job summary
A leading communications company is seeking a Manager of Toll-Free Onboarding Operations. This remote role involves managing a team and ensuring operational consistency, decision quality, and continuous improvement. The ideal candidate has over 2 years of experience in a leadership capacity and is proficient in project management and risk evaluation. Responsibilities include overseeing workflows and improving processes. Competitive compensation and generous benefits are offered. Join a company dedicated to innovation and equity in employment.
Benefits
Qualifications
- 2+ years of people leadership experience as a manager, team lead, or equivalent role.
- Experience managing employee performance and development through coaching.
- Ability to lead teams through prioritization and quality execution.
Responsibilities
- Lead a high-performing onboarding operations team through mentoring and feedback.
- Oversee escalation and verification workflows for accuracy and SLA adherence.
- Establish team priorities aligned with operational KPIs and OKRs.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.