Service Adviser jobs in United States

KONE is looking for a qualified Maintenance Technician in Klerksdorp, South Africa. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now seeking a service-minded Maintenance Technician to provide our customers with professional elevator and escalator maintenance service.

In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customers and the people using the equipment.

1. Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication.
2. Responsible for accurate and real-time back reporting of work performed.
3. Maintain excellent relationships with the customers, the contact person, and end-users on site.
4. Manage the site environment during service operations.
5. Identification of site risks, and timely communication of any such occurrences.
6. Identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them.
7. Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders.
8. Submit timesheets based on the execution.

KONE requires that the successful candidate lives in Klerksdorp.

1. One or more of the following qualifications:
2. Red seal trade test certificate lift mechanic
3. Completed NQF level 4 certification with apprenticeship program (minimum 4 years)
4. Completed Electrical / Mechanical Engineer Diploma / Degree with completion of at least 12 months shadowing a competent lift mechanic
5. Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic.

Good communication skills with basic IT skills. Selected candidates will be sent an automated assessment via email, please make sure you check your spam folder when keeping a look out for this assessment.