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North Devon Coastal PCN are looking for an organized and detail-oriented professional with a drive for administrative excellence. We're looking for a dedicated PCN Coordinator (25-30 hours per week - to be discussed at interview), to provide vital administrative and coordination support to our Primary Care Network (PCN). In this role, you will be responsible for ensuring the smooth running of day-to-day operations, supporting the leadership team, and facilitating communication and collaboration across multiple GP practices.

Your primary focus will be providing comprehensive administrative support, including coordinating meetings, managing diaries, taking minutes, and preparing agendas. You'll also assist in the development and implementation of PCN initiatives and projects, including gathering data, preparing reports, and supporting the management team with key tasks like project coordination and service promotion.

Additionally, you will play an essential role in data administration, ensuring compliance with data protection regulations, performing patient searches, and assisting with the collection and analysis of data for reporting purposes. Your contribution will be key to maintaining accurate systems and databases, supporting new starters and leavers, and improving health outcomes for patients.

The PCN Coordinator will provide essential administrative support to the PCN leadership team and wider teams, assisting with scheduling, diary management, and minute-taking for meetings. You will support the planning, implementation, and evaluation of PCN initiatives, gathering relevant data and offering administrative assistance to ensure successful project execution.

You will play a key role in facilitating communication across the network, ensuring consistent messaging and policy standardisation while liaising with GP practice administration teams. Organising and facilitating PCN meetings, including preparing agendas, booking venues, and distributing minutes, will also be part of your responsibilities.

Collaborating with the PCN Strategic Digital and Transformation Manager, you will help enhance the networks digital communication channels, including social media and website updates. Additionally, you will assist with data collection, analysis, and reporting for PCN projects, ensuring full compliance with data protection regulations.

In this role, you will also coordinate vaccination programmes across the GP practices, support the maintenance of key databases, and provide IT administrative support, such as troubleshooting and setting up systems for new starters. Finally, you will assist with audits and ensure operational compliance with relevant regulations, including GDPR and data protection policies.

North Devon Coastal PCN are dedicated to delivering high-quality, patient-centered healthcare across our beautiful coastal region. Our network covers around 47000 patients from three GP practices - Caen Medical Centre, Combe Coastal Practice (including Woolacombe and Combe Martin) and South Molton Medical Centre. Our aim is to work collaboratively to bring together healthcare professionals, and support teams, to improve the health and wellbeing of our local community.

Nestled in one of the UKs most picturesque areas, our PCN not only provides essential health services but also thrives on collaboration, innovation, and a deep commitment to improving care for everyone. We believe in making healthcare accessible, personalised, and responsive, ensuring that every patient feels valued and supported.

As part of a dynamic and forward-thinking team, we are commited to bringing quality, inclusivity and innovation into healthcare, enhancing communication, and streamlining services to meet the needs of our patients more effectively. From supporting local vaccination programmes to implementing vital health initiatives, our teams work tirelessly to ensure that our community receives the best possible care.

Core responsibilities of the role

Key responsibilities for the post holder include but are not limited to the following:

PCN Coordination

1. Provide administrative and coordination support to the PCN leadership team and wider PCN teams.
2. Support the implementation of initiatives and projects through timely and relevant information gathering analysis, coordination, and administrative support.
3. Work with the PCN leadership team to ensure policies and/or communication are standardised across the PCN.
4. Coordinate and where appropriate, facilitate meetings for the PCN, including diary coordination, managing invites, booking locations, preparing agendas, minute taking and distribution of these to relevant stakeholders.
5. Support the management team in successful planning, implementing, evaluation and promoting projects and services across the PCN.
6. Liaise with administration teams from the three GP practices regarding projects, sharing ideas, collating responses and disseminating information.
7. Work with the PCN Strategic Digital and Transformation Manager on promoting and enhancing the PCNs digital communication, including social media and website updates.
8. Work with the PCN Strategic Digital and Transformation Manager to assess the PCNs digital maturity and assist in the development and implementation of new digital innovation and tools.
9. Support the management team with the coordination of rotas, appointments and the promotion of PCN services.
10. Be a point of contact and provide support for the individual PCN Teams and members where needed.
11. Influence, lead and support the development of excellent relationships and collaborative working across the network.
12. Support the PCN Leadership team in the organisation and coordination of the PCN AGM and shutdown afternoons.

Data and IT administration

1. Support the management team with data collection and analysis.
2. Complete IT searches consisting of but not limited to TPP Systmone and EMIS patient searches and reporting for PCN work including the Investment and Impact Fund (IIF) and other areas of Network Contact Directed Enhanced Service.
3. Build reports, collate and analyse data for and on behalf of practices within the PCN and for PCN projects and ongoing service development.
4. Work with the PCN Strategic and Transformation Manager to ensure the PCN complies with all data protection/GDPR regulations which includes the production and implementation of DPIAs, DSAs etc.
5. Develop and maintain databases required for the role.
6. Support new starters and leavers including organising induction timetables, setting up IT and access to systems and troubleshooting for all PCN staff with IT issues.
7. Coordinate and lead in audits and monitoring of key indicators.
8. Coordinate, in conjunction with the PCN Strategic Digital and Transformation Manager and the Practice Managers, vaccination programmes for the three GP practices where required.

The role will require travel between all practices so the applicant must have a valid driving license and the use of a car for business purposes.

• Polite and confident
• Flexible, adaptive and cooperative
• Motivated
• Pro-active and forward thinking
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office, Outlook and good Excel skills
• Ability to prioritise and manage workload
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Experience of arranging meetings, diary management and minute taking
• Experience of working in a health care setting/ Primary care setting
• Experience of using TPP Systm1/EMIS and running reports
• Experience of collecting and analysing data

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) Check (to be done following job offer)

• A level or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Devon Coastal Primary Care Network