Lead Guest Decision Scientist - 12 month FTC

Carnival; Southampton; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Carnival UK is in search of a Lead Guest Decision Scientist to join our Insight and Data Science team, to drive commercial decision making from advanced analysis and modelling of guest data on a 12-month fixed term basis. You will be working on a diverse set of data from purchase transactions, guest profiling, guest feedback surveys and any other relevant data you can ethically lay your hands on.

This role will focus predominantly on the guest experience, bridging the gap between scientific outputs and business applications, working with in-house consumer research experts to design advanced statistical analysis and communicate outputs clearly to non-technical stakeholders to influence business decisions. You will have the commercial and entrepreneurial aptitude to apply data science techniques to business challenges in innovative and action-orientated ways.

Typical questions might include (but are by no means limited to):

1. What drives the most holiday enjoyment so we can focus our efforts appropriately?
2. How can we use historical data relating to ship refit investment and guest feedback to identify the most impactful areas to invest in the future?
3. How are employee and guest satisfaction related, and where should we focus on improving our employee experience to enhance the guest experience?

Insight and Data Science is a central team (including data scientists, analysts and consumer research professionals) guiding stakeholders to the right value-driving decisions across all areas of P&O Cruises and Cunard holidays. This includes areas such as ship deployment, entertainment, food & beverage, retail, fuel/decarbonisation, branding, media and marketing, consumer messaging, customer experience and sales channels.

This role would have one direct report.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a fixed term basis, we offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

• Degree in a quantitative discipline such as Operations Research, Applied Statistics, Applied Math, or a related field.
• Strong consultation, interpretation and communication skills, able to create compelling outputs and convey complex ideas to non-technical business stakeholders.
• Very strong analytical, statistical, and modelling skills, with experience manipulating and ‘making sense’ of data from disparate systems.
• Demonstrable experience within Python.
• Ideally a background working with survey data, especially customer feedback and Net Promoter Score data.

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers.
• Annual bonus.
• Car allowance.
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
• Contributory Defined Contribution Pension scheme.
• Company paid private medical and dental insurance and health assessment.
• In-house Occupational Health help and access to digital GP.
• Life Assurance.
• Employee Assistance and Wellbeing programmes.
• Employee Shares Plan.
• Electric Car and Cycle to Work schemes.

Ready to Lead?

If guiding a Insight and Data Science team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.