People Partner

Monzo; London; Hybrid; GBP 45,000 - 80,000

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

We are looking for a brilliant, commercial People Partner to join our current partnering team. In this role, you will work closely with some of our most senior GMs and Product Leads, sitting on their leadership teams and helping drive growth through our people while staying aligned with our culture.

We call it Monzo Magic: Mission. Action. Growth. Inclusion. Care. It runs through everything we do. Within the People Collective, it’s how we set Monzo up for success—bringing mission-led people together to do work and banking differently.

We foster a culture that centers on our customers, combining the best of tech with the best of banking. We empower a diverse, high-performing, innovative, and agile workforce to do the most impactful work of their careers. Scaling this culture and way of working is an ambitious task, but it’s a mission we’re committed to.

You will work side by side with our leaders to design and deliver their people strategy, ensuring an exceptional people experience while coaching key product leaders and GMs. You’ll play a critical role in shaping and building new people processes, continuously iterating on existing ones—always looking for ways to keep things magically simple. Your expertise and wisdom will be invaluable in coaching our Monzonauts to drive great outcomes.

Collaboration is key. You’ll work closely with your peers in the People Collective, leveraging their expertise to strengthen your relationships with leaders and client groups. You’ll also take a thoughtful approach to how an organization like Monzo can scale and thrive—exploring how our people policies, processes, and ways of working can accelerate our growth.

As part of the leadership team in your business area, your impact will be significant, but your home team will be the People Partner Squad within the People Collective. Come and join us on this journey!

What you'll be doing…

As a key partner to General Managers and Product Leaders in some of our most impactful collectives (our brilliant cross-discipline teams that create amazing experiences for our customers), you will play a crucial role in shaping and delivering a people plan that supports our growth strategy. Your impact will include:

• Driving a high-performance culture – Partnering with leaders to develop innovative strategies for managing, motivating and retaining key talent while fostering an empathetic, high-performance environment.
• Collaborating on hiring strategy – Working closely with our hiring teams to design and execute a strategy that meets our ambitious hiring plans.
• Leading talent rituals – Running and evolving our annual talent rituals to ensure high performance and consistency remain at the heart of everything we do.
• Boosting engagement – Partnering with leadership to drive strong engagement within their collectives.
• Enhancing employee experience – Creating initiatives that ensure our Monzonauts are happy, engaged, and able to do their best work for our customers.
• Scaling sustainably – Ensuring healthy and sustainable growth through strong organisational design.
• Navigating complex people issues – Partnering with our People Advisory Squad to tackle challenging ER and people matters while always keeping our customers and culture at the centre of decision-making.
• Customer obsession – Thinking through the lens of our customers and ensuring great service for our Monzonauts.
• Embedding Monzo’s culture and values – Working closely with Monzo Group to ensure a consistent and meaningful employee experience.
• Advancing diversity, equity and belonging – Collaborating with our Diversity Lead to drive measurable change in company-wide DEB goals and supporting leaders in developing inclusive practices.
• Leveraging data to drive change – Identifying trends in people data and using insights to improve organisational health and stakeholder decision-making.
• Empowering leaders – Coaching and developing managers to help them grow as effective leaders.
• Optimising people processes – Partnering with leaders in People (Learning & Development, Reward, Talent, etc.) to ensure team-specific needs are met while keeping processes effective and magically simple.
• Bringing in external best practices – Always staying curious and learning from other customer-focused tech companies to keep Monzo at the forefront of people innovation.

We’d love to hear from you if…

• You have experience building strong, trusting relationships at the Executive and Senior Leadership level.
• You have significant experience as a People Partner in a tech company.
• You have experience with international expansion and understand best practice and policy across different European countries.
• You have a track record of building scalable people processes within a high-growth organisation.
• You understand organisational design at scale and how to grow a multidisciplinary business in different markets.
• Inclusion is always at the forefront of your thinking.
• You can prioritise effectively in a fast-paced, high-growth environment.
• You have designed and delivered new, innovative ways of working.
• You’re comfortable analysing data to make informed, data-driven decisions.
• You have experience in key areas such as organisational design, employee relations, succession planning and talent development.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

We’re flexible on the base salary, depending on experience and stock options.

This role can be based in our London office, with a hybrid approach to work.

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey has 5 key steps:

• Intro call with the recruiting team
• First stage interview with the hiring manager
• Second stage with two key stakeholders
• Third stage with two peers
• Final stage with two C-level executives

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [e-mail]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.

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