Customer Service Advisor

FPS; Exeter; On-site; GBP 25,000 - 26,000

Job description

Type: Full Time

Contract: Permanent

Hours: 40

Location: Exeter

Salary: £25,696.11

We are looking for new Customer Service Advisors to join our team in Exeter!

This is an office-based role, so please ensure that you can reliably commute to:

Unit 12 Norman Court, Budlake Road, Exeter, EX2 8PY

WHO ARE WE LOOKING FOR?

We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.

Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail, and be able to work to deadlines as we work to make sure our customers get the best experience at all times.

The successful candidate will have experience in a customer service environment, be this over the phone, online, or face-to-face and will enjoy problem-solving and finding solutions for our customers.

No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!

WHAT WILL YOU BE DOING?

1. Answering inbound phone calls and emails from customers
2. Responding to voicemails and managing social media interactions
3. Product advice for vehicle components (training given)
4. Handling pre-sale and post-sale customer service enquiries
5. General office duties
6. Liaising with suppliers, couriers, and other departments in support of our customers

A shorter work week - 4 days per week, 8am to 7pm, with 1 hour of breaks. Various shifts available - to include 3 weekdays plus 1 weekend day.

SO, WHAT’S IT LIKE WORKING WITH US?

Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best.

We Want To Reward Our Team For Their Hard Work, So We Are Constantly Looking At New Ways To Give Back And Acknowledge The Efforts Made Each Day. Please See Some Of The Advantages We Offer To Our Team:

• 23 days annual leave (5.6 weeks)
• Staff discount available across our full range of products
• Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
• Free onsite parking available 7-days a week
• Secure bike storage for any cyclists among you
• Company pension scheme
• Quarterly, director-led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
• Quarterly, reward and recognition awards!
• Bonus scheme.

So, if you’d like a new challenge and you think you'd be a good fit for our team, we'd love to hear from you!

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FPS conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic.