Customer Service Advisor

H2eCommerce; Crewe; On-site; GBP 20,000 - 30,000

Job description

Role Overview
This vacancy sits within the customer service team, and we are looking for talented and exceptional people to join our team and help us to maintain our amazing service to customers. This role will mainly involve providing excellent customer service by answering customer queries by phone, instant chat, and emails for the Cartridge People brand.

We would love to hear from any applicants who wish to build a successful career in customer service, who find job satisfaction in the act of helping others. Ideally, you will have experience in a telephone and web-based service centre. Our ideal candidate is someone who is capable, ambitious, professional, flexible, and has a terrific ‘can do’ attitude!

The training that we deliver is exceptional and ongoing; we strive to be the best in the field. This role is well supported by professional and friendly management, offers excellent training, and the opportunity to be part of a good-humored and talented team with amazing staff benefits such as life insurance, pension, and additional holidays with each year served.

Main Duties and Responsibilities:

• Provide an amazing customer service experience for customers
• Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email and live chat; offering help, advice, and support
• Process orders, returns, payments, and refunds for customers
• Maintain an awareness of current promotions and product changes
• Arrange deliveries
• Resolve any order issues and find a solution to problems
• Generate customer interest in the company’s own branded products
• Delight customers by going the extra mile
• Offer help and support to other staff members, when needed

About the Role
Do you find job satisfaction in helping others? We’re looking for the best of the best when it comes to customer service to join us as a Customer Service Advisor.

We want you to grow your career with us - that’s why we deliver exceptional ongoing training and support from our professional and friendly management team.

As a Customer Service Advisor at Cartridge People, you will help us maintain our amazing service to customers, assisting them through phone, instant chat, and email with queries for the Cartridge People brand.

Working on site in our Crewe office.

Benefits

• Competitive salary with annual salary reviews
• 29 days annual leave with an additional day of leave for each full year spent with the company, up to 34 days per year
• Genuine potential for career progression and training with clear development objectives and support
• Death in service insurance at 3 x annual salary
• Pension
• Generous long service cash rewards from 5 years of service
• Cycle to work scheme
• Discounted Gym Memberships
• Staff discount on products
• Staff recognition scheme
• Staff referral scheme with cash rewards
• GP access and mental health counselling support
• Yearly flu vaccinations
• Specsavers vision/ eye care
• Free parking with easy access to rail and bus routes
• Fun and exciting social and team building events

Essential Skills

Our ideal candidate is capable, ambitious, professional, flexible, and has a terrific can-do attitude! Ideally, you will also have experience in a telephone and web-based service centre.

Skills Required:

• 2 Years Of Customer Experience Required
• A genuine passion and interest in customer service - a real people-person who gets job satisfaction from helping others
• An attentive listener and naturally positive communicator - both written and verbal
• Ability to problem-solve and put yourself in the customer’s shoes!
• A good level of IT skills - happy to email, input some information, copy and paste, etc.
• Ability to multitask with excellent attention to detail

Bring your skills and experience to an award-winning company; apply for this Customer Service Advisor role today.