Customer Service Advisor

Are you looking for an exciting career in the technology industry?

Welcome to Likewize - the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!

Imagine being part of a team that keeps the digital world running. At Likewize, that's exactly what we do. We're the heroes behind the scenes, making sure technology always works - no matter what.

What makes us special?

We offer the most comprehensive protection against any kind of technological disruption.

Lost, stolen, damaged or complicated - we have the solution.

We serve one billion customers worldwide for the biggest brands, telcos and banks.

We solve 250 million technology problems a year in over 30 countries.

We work with global giants in the technology industry.

At Likewize, you will help shape the future of technology. You will be part of a dynamic team that develops innovative solutions for insurance, warranty, repairs, trade-ins, recycling and premium tech support.

What will you do?

As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone.

Your main responsibilities will include:

1. Showing empathy and understanding to our customers over the phone
2. Using knowledge-based systems and other tools to deliver information or solutions to customers
3. Escalating issues to supporting internal teams
4. Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
5. Supporting other areas of the business when and where required
6. Keeping up to date with any product or process changes
7. Respecting the value of information by following Likewize’s data protection / information security policies and procedures

FCA Conduct Responsibilities

Likewize is authorised by the FCA which means that we must meet a range of requirements, standards and rules. If we don’t all work to meet these standards the FCA have a range of enforcement powers they can use to protect consumers and act against firms and individuals. Those enforcement powers include imposing financial penalties or prohibiting individuals from carrying out regulated activities.

• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct

What do you need?

To succeed in this role, you will need:

• Experience in providing excellent customer service
• PC literacy
• Professionalism – Exhibits a strong work ethic and a positive attitude
• Adaptability – Able to cope with changing demands and priorities
• Teamwork – Works well with others and contributes to a positive work environment

What do we offer?

At Likewize, we care about you and your progression. We offer:

• 22 days annual leave, increasing through length of service.
• A competitive salary and benefits package
• A supportive and collaborative culture
• A fun and dynamic work environment
• A range of learning and development opportunities
• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
• Access to a GP at any time, with prescriptions delivered to your home or work
• Enhanced Maternity, Paternity & Adoption
• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
• A fully paid Employee Assistance Programme
• Free access to the company gym
• Free onsite car parking
• Employee Discounts
• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

If this sounds like you, apply now and join our team!

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, it's fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.

Fluent in multiple languages? Be sure to inform our talent team during the recruitment process!

Are you ready to join Likewize?

At Likewize, we are trusted by many of the world’s biggest brands to look after their customers' tech. When their tech goes wrong we make it right.

We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.

The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.

Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?