Telephone Business Development Manager

West One Loans; Watford; On-site; GBP 60,000 - 80,000

Job description

As a Telephone Business Development Manager, you will be responsible for creating, managing, and developing relationships through proactive telephone contact with a number of intermediaries within your allocated region based on postcode allocation. The role involves working collaboratively with a field based BDM to hit Buy to Let and Bridging regional targets and is focused on promoting West One to new and lapsed businesses as well as handling key account management.

Key Accountabilities

• To create, manage and develop relationships with introducers to achieve new business targets.
• Have expert knowledge of West One’s BTL and Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s.
• Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities.
• Speaking to our introducers and handling new business enquiries.
• Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities.
• Ensure that our products are front-of-mind and that all intermediaries are updated about new products and features.
• Ensure up to date knowledge of firm’s products and criteria which is essential to the role.
• Ensure up to date knowledge of competition (e.g. products, criteria, etc) which is essential to the role.
• Maintain knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news.

Key tasks include:

• Proactivity calling new/existing/lapsed intermediaries to engage them with West One’s BTL & Bridging products
• Carry out thorough fact find with the intermediary to assess the size of the opportunity and identify appropriate firms to work with the field BDM
• Book meetings with intermediaries via teams to present our BTL & Bridging proposition and our USPs
• Assess enquiries via telephone and email and identify sales opportunities, develop expertise in deal structuring in order to produce terms/quotes
• Understand and be able to articulate the product features and benefits across both BTL & Bridging products including but not limited to, products available, rate/fee options, loan calculations
• Follow up on terms issued (bridging) and deals agreed (BTL) within SLA in order to progress them into applications, handling objections in order to win the deal
• Make introductions to new firms registering via broker support, ensure they are aware of key contacts for enquiries/support in that region
• Keep intermediaries informed on changes to our BTL & Bridging products, including but not limited to criteria, pricing, processes via telephone or email
• Support field BDM with firms when they are on the road/in appointments to ensure our excellent service proposition is not affected
• Ensure all activity is logged in Hubspot (our CRM system)

This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the business.

Minimum Requirements:

• Pass internal competency tests post induction.
• Good telephone manner and able to articulate yourself well.
• Able to successfully build relationships.
• Ability to multi-task to ensure SLA's are met.
• Confidence to pursue leads and overcome objections.
• Excellent call handling, listening, and influencing skills.

Knowledge & Qualifications

• Previous experience within a sales role would be highly desirable.
• Knowledge of bridging finance and/or buy to let finance preferable.
• PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint.

Personal Attributes

• Ability to analyse and present complex information in a clear, relevant and interesting way.
• Self-motivated and enthusiastic with the drive to succeed and deliver results.
• Strong communication both written and verbal.
• Proactive team player - ability to work on own initiative, solo and as part of a team.
• Punctual, well organised with good administration skills.

Seniority level

Associate

Employment type

Full-time

Job function

Sales and Business Development