Customer Service Representative

Search Consultancy; Rosyth; On-site; GBP 40,000 - 60,000

Job description

Customer Service Representative - 9-Month Temp Contract
Role Starts End of April
Salary: £13.50 per hour

Are you passionate about helping others and delivering exceptional service? We're looking for a customer-focused individual to join our team as a Customer Service Representative. If you thrive in a fast-paced, dynamic environment and enjoy making a positive impact on people's lives, this is the role for you!

What you'll be doing:

• Be the first point of contact for customers: You'll provide clear, friendly, and professional assistance over the phone, helping customers with their inquiries.

• Support and guide customers: Whether it's answering questions, providing information, or resolving issues, you'll ensure each customer receives the support they need.

• Handle a variety of customer inquiries: From general queries to problem-solving, you'll become an expert in offering the right solutions.

• Provide empathetic support to all customers: You'll assist a wide range of individuals, ensuring each one feels heard and understood, no matter their situation.

• Build and grow your expertise: You'll receive comprehensive training to handle a wide range of inquiries with confidence, becoming an expert in the services we offer.

What's in it for you?

• 9-month temp contract with potential for growth

• Competitive pay of £13.50 per hour

• Comprehensive training: Receive full support and training to excel in your role.

• Work-life balance: Our rotational shifts (mix of early, mid, and late shifts) will give you flexibility, with shifts between 8am-8pm Monday to Friday and 8am-6pm weekends (rotational basis).

• Career development: This role offers the opportunity to build new skills and grow within a customer-focused environment.

What we're looking for:

• Customer service experience (ideally in a phone-based or fast-paced environment)

• Excellent communication skills with a passion for helping others

• Attention to detail - ensuring accurate and thoughtful responses to customer needs

• A proactive and positive attitude

• Flexibility and adaptability with rotating shifts

If you're excited about a customer service role that offers variety, the chance to learn new skills, and an opportunity to make a real difference in people's lives, we want to hear from you! Apply now to take the next step in your career.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age