Customer Service Representative (Europe) at ACG Worldwide – Remote

Customer Service Representative (Europe) at ACG Worldwide – Remote

Vantage Nutrition, a division of ACG Worldwide, is seeking a Customer Service Representative (CSR) to join its dynamic team. This remote role is ideal for candidates across Europe who are passionate about delivering exceptional customer experiences.

With 0-2 years of CSR experience, this position is perfect for both fresh graduates and early-career professionals looking to build their expertise in customer support. Fluency in English is essential, as the role involves assisting clients, handling inquiries, and ensuring smooth communication.

Join a global leader in pharmaceutical and nutraceutical solutions and kick-start your career with a company that values growth, innovation, and customer excellence. Apply today!

About ACG

With a presence in 138 countries across six continents, ACG stands as the world’s largest integrated supplier and service provider for solid dosage manufacturers. The company delivers comprehensive solutions, including hard shell capsules, barrier packaging, track and trace systems, as well as process, packing, and vision inspection equipment.

ACG is committed to continuous improvement, enabling manufacturers to enhance their products and, ultimately, improve lives. As the only company involved in every aspect of solid dosage production, ACG offers holistic manufacturing advice and integrated solutions. By designing systems that work seamlessly together and reducing the number of suppliers, ACG ensures streamlined operations and simplified accountability.

Position: Customer Service Representative

Job Type: Full Time

Location: Remote, UK

Primary Responsibilities

• Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure.
• Closing of Product first information sheet (PFIS) internally and externally.
• Coordinating with Product Development team for Product Development along with procurement team.
• Arranging the stability with the regulatory team.
• Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase).
• Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development.
• Reply to customer specific needs to achieve satisfaction.
• Support TICs in various activities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution.
• Monitor despatches / Sales Hold for the orders booked in the system.
• Communicate to internal & external customers on the updates on timely basis.
• Log customer complaints and ensure closure of complaints / queries as per agreed timelines.
• Attend conference-calls with TICs to build and maintain customer relationship.
• Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions.
• Ensures compliance to defined SOPs as per Q&RA norms.
• Ensure couriering NEW developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance.
• Co-ordinate with Overseas Customer to understand documentation w.r.t specific Country as per their Law on receipt of Commercial order.
• Co-ordinate with Plant team for preparation of Commercial documents.
• Co-ordinate with CHA agent for Commercial despatch of Products for hassle free custom clearance.
• Support in CRM activities.
• Attend exhibitions in Europe.

Internal Process

• Update customer-wise tracker and share presentation along with TICs on monthly basis.
• Ensure timely payment collection to maintain zero outstanding.

Key Result Areas

• Closure product first information sheet.
• Tracking of product developments internally and moving to commercialisation – customer/product wise.
• Ensure Packing materials to arrive Plant before Commercial Production.
• Ensure the commercial offer in coordination is completed.
• Regulatory compliance of Exports to be coordinated internally.
• Ontime dispatch of orders.

Key Interfaces

• Graduation – Any stream in A level university.
• Minimum – 0-2 years CSR experience.
• Fluency in English.
• Product and process knowledge.
• SAP HANA Module.

Required Documents

• CV/Resume.

Application Process

To learn more about this role, please visit HERE.