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Customer Service Representative at TTEC

HipHopTune Media

United Kingdom

Remote

GBP 40,000 - 60,000

Full time

13 days ago

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Join a forward-thinking company as a remote Customer Service Representative, where your passion for helping others will shine. In this role, you'll be the key to transforming average customer interactions into exceptional experiences, utilizing your communication skills and customer service expertise. With a strong focus on creating happiness for customers, you'll engage with them through various channels, ensuring their needs are met with compassion and efficiency. This innovative firm offers a supportive environment that values diversity and encourages career growth, making it an exciting opportunity for those looking to make a difference in the customer service landscape.

Performance Bonus Opportunities

Career Growth Opportunities

Relocation Assistance

Dynamic Work Atmosphere

Proficiency in English (C2 level) and 12+ months of customer service experience.
Ability to navigate multiple applications and resolve customer issues efficiently.

Answer incoming communications from customers and provide resolutions.
Conduct research to resolve customer issues and enhance their experience.

Customer Service Experience

Conflict Resolution

Communication Skills

Computer Savvy

Product Knowledge

High School Diploma or Equivalent

TTEC is currently hiring for the role of remote Customer Service Representative and encourages individuals with relevant experience and exceptional communication skills to apply.

About the Company

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Position: Customer Service Representative

Job Type: Full Time

Location: Remote, UK

About the Role

Our business is making customers happy! We’re bringing humanity to business. We’re the people and advanced technology behind many of the world’s most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As Customer Service Representative working remotely in the UK, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Main Duties

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues

Qualifications

English written and spoken proficiency (C2 level)
12 months or more customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy including ability to navigate multiple windows and applications
Proved experience with high volume escalations
Dealing and resolving complaint calls in an efficient and time sensitive manner
Conflict resolution and resilience to customer pushback.
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
Relocation assistance available
Compensation of 12.50 GBP per hour, performance bonus opportunities, and the benefits you’d expect and maybe a few that would pleasantly surprise you.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You’ll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

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