Customer Service Representative at The House of Mercier

Customer Service Representative at The House of Mercier

The House of Mercier is seeking Customer Service Representatives with strong communication skills to join our team in a fully remote position. If you excel at building connections and delivering exceptional service, we want to hear from you!

About the Company

At The House of Mercier, we adopt a lean approach—cutting unnecessary overheads to deliver high-quality service at a cost-effective rate. By focusing on what truly matters, we create meaningful and lasting relationships with our clients.

What Sets Us Apart

Our success is built on fostering a positive and nurturing work environment for our agents. We believe that happy, motivated team members are the key to delivering outstanding customer experiences. By investing in our agents, we:

• Provide the knowledge and tools needed to excel
• Encourage professional growth in a thriving workplace
• Prioritize employee satisfaction to ensure talent stays and succeeds

Join us to be part of a team where your skills are valued, and your growth is supported.

Position: Customer Service Representative

Salary Range: £11.39 per hour

Job Type: Full Time

About the Role

The House of Mercier is excited to offer a position for a Customer Service Representative with no prior experience required. This is a fantastic opportunity for individuals looking to start their career in customer service while working remotely. As a part of our passionate team, you will receive comprehensive training and support to help you thrive in this role. If you have a positive attitude, a desire to learn, and a commitment to providing stellar service, we encourage you to apply!

Main Duties

• Engage with customers through various communication channels including phone, email, and chat to assist with their inquiries.
• Deliver exceptional service by identifying customer needs and providing prompt solutions.
• Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Learn about our product offerings and company policies to inform customers effectively.
• Collaborate with team members to enhance the customer experience.
• Participate in training sessions and ongoing development to improve service skills.

Qualifications

• No prior experience in customer service is needed; full training will be provided.
• Fluency in English; additional languages are a plus.
• Strong communication skills with a focus on customer care.
• Ability to work independently in a remote environment.
• Positive attitude and a willingness to learn.
• Strong organizational and multitasking abilities.
• Access to a reliable internet connection and a quiet workspace for remote work.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.