Customer Service Advisor

Propel Finance; Newport; Hybrid; GBP 22,000 - 28,000

Job description

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success we are now looking to recruit a Customer Service Advisor to allow us to continue our exciting growth plans.

Our aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of?

As a Customer Service Advisor, you will play a key role in delivering an excellent customer journey during the length of a customer’s agreement.

Role responsibilities:

1. Resolve customer queries over the phone and email in a professional and timely manner.
2. Maintain thorough and accurate agreement records within their bespoke administration system.
3. Build and maintain a strong knowledge of core leasing products and services in asset finance.
4. Provide support to customers regarding future and past transactions on their agreement.
5. Responsible for the correct collection of customer payments.
6. Manage any incoming payments to customer accounts and administer customer refunds.

Key skills required:

1. Customer service experience with excellent verbal and written communication skills.
2. IT literate – Word, Excel, Outlook.
3. Attention to detail and accuracy.
4. Previous administration experience within the financial services industry would be beneficial.

So, why would you want to work here?

We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their team or role, can shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.

At Propel, we embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you’ll never be too far away from colleagues.

This is a hybrid role, with 2 days per week in the Newport office, giving you the best of both worlds.

Benefits you can expect:

1. 25 days annual leave + bank holidays.
2. 2 additional days holiday after 5 years’ service.
3. Birthday day off.
4. Opt in private medical insurance.
5. Subsidised gym membership at £18.75 a month.
6. Cycle to work scheme.
7. Electric car scheme.
8. Buy annual leave scheme.
9. Half day seasonal shopping.
10. Auto enrolment pension – 3% employer contribution subject to eligibility.
11. Life assurance 3 x basic salary.
12. Employee assistance programme available 24/7.
13. Company events and reward schemes.

We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.