Jobs at Metro Ag in Germany
Head of QA Operations Governance (m / f / d)
Job summary
A leading global retail company in Düsseldorf seeks a Quality Management System Lead. Responsibilities include overseeing the Global Quality Assurance assessments, ensuring compliance with QA standards, and maintaining the Quality Management System. Ideal candidates will have significant experience (7+ years) in QA for retail, strong project management skills, and a Bachelor’s/Master’s in food technology or related fields. The position offers flexible working hours, training opportunities, and health benefits, making it an excellent opportunity for career growth.
Benefits
Qualifications
- Minimum 7 years of experience with Quality Management Systems in retail or production.
- Experience in auditing as internal or external auditor.
- Lead or Internal auditor certification is preferred.
Responsibilities
- Maintain and improve METRO Quality Management System.
- Conduct Global QA assessments across all METRO entities.
- Lead assessments and ensure timely reporting to management.
Skills
Education
To maintain and continually improve the Quality Management System of METRO through documentation
To ensure evaluation of the QMS in all METRO entities through Global QA assessments process.
Continual improvement of GQA QMS, development and support of the digital tools in the operational activities.
- Ensure QA standards and procedures are up-to-date and comply with METRO Quality Management System.
- Lead the Global Quality Assurance (GQA) assessment process across all METRO countries and entities in line with the risk assessment.
- Ensure assessors' trainings and onboarding, and conduct calibration sessions.
- Ensure timely reporting of assessment results to the Management.
- Conduct minimum eight GQA assessments per year as a lead assessor.
- Oversee store QA operations; evaluate and prepare for approval the in-house meat processing activities.
- Fulfill Regional QA responsibility for a cluster of METRO entities and provide functional support to implement GQA standards, maintain yearly KPIs, and achieve QA objectives.
- Deliver trainings and share expertise with internal and entities' stakeholders as needed.
- Bachelor / Master’s Degree in food technology, science and / or engineering
- Minimum 7 years of experience with projects related to developing and implementing Quality Management Systems preferred in retail / wholesale or production companies
- Minimum 3 years in the leadership position in retail / wholesale or production companies
- Experience in auditing as internal or external auditor
- Experience in project management in different areas in QA
- Excellent technical and practical knowledge in HACCP, PRPs, Food Quality and Safety
- Lead or Internal auditor certification
- Excellent knowledge on the METRO QA requirements (QA Manuals and Standards) and how to apply them to the real-world processes
- Ability to see the global picture and relevance of quality
- Quick, good and strong comprehension
- Strong ability to work cross functionally
- Excellent project management skills
- Excellent English communication skills – spoken, written, presentation
- Strong team orientation and intercultural sensitivity.
- Excellent interpersonal and communication skills, including good report, business emails, and procedures writing skills
- Good presentation skills - Develop and present PowerPoint presentations to senior management
What we offer :
- Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
- Training: A comprehensive training offer via our own training center or externally.
- Well-being: Health days with lots of health checks and information about your well‑being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
- Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
- Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
- Comfort: Good transport connections, free parking spaces, JobBike.
- Company pension plan: You will receive a contribution to your company pension.
- Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.