Our client is a dynamic organization that is a leading integrator of innovative software and hardware products, solutions, and services. Their award-winning solutions enable customers to save time and money. They have engaged ROSS (www.getROSS.com) to search for a Bilingual Customer Service Representative.
ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), Recruitment Augmentation, and People Strategies; we are People Specialists helping companies align their People Strategy with their Business Growth. Our unique model truly creates strategic alignment between the goals of hiring managers, HR professionals, recruiters, and career/contract seekers.
The Bilingual Customer Service Representative will act as first line support for customers seeking technical support on their software and/or hardware products. You will provide customers with an incident ticket, assign the appropriate resources, and track the timely resolution of the incident.
You will also be responsible for administrating the company’s service contracts, which includes advising customers, quoting customers, and engaging sales representatives to help close contract renewals.
This position also requires the timely updating of the company’s incident ticketing system, accounting, and customer contact systems. Some sales support functions are also expected particularly for Quebec based customers and this includes sales order entry, small order quoting, and tracking sales orders.
You Will…
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Competencies
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.