Trade Credit Manager

Nos équipes sont au coeur de tout ce que nous faisons. Ensemble, nous aidons les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles.

Notre promesse aux employés, c’est ce qu’Intact vous promet en échange de votre engagement à vivre nos valeurs, à donner le meilleur de vous-mêmes, à être ouverts au changement et à vous investir dans votre carrière. Nous vous promettons de vous soutenir et de vous offrir des occasions de développement et des avantages financiers axés sur la performance dans un milieu de travail où vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

As a Trade Credit Manager, you will be part of a top performing claims team serving all of North America under Intact Insurance. You will be responsible for handling, managing, analyzing, responding to and resolving trade credit insurance claims. The team will depend on your expertise to ensure thoroughness in your file analysis, particularly with regard to coverage, liability, quantum and collection activities.

Principal Duties and Responsibilities

• Respond to and investigate trade credit insurance claims both by supervising others and handling large complex claims directly.
• Review coverage under the policy.
• Determine if all conditions precedent to coverage have been met.
• Review and apply policy deductibles and co-insurance in order to determine amount of coverage available under the policy.
• Participate in bankruptcy process, submit proof of claim and work with trustee to resolve carrier’s claim.
• Work with underwriters and brokers to resolve pre-claim notices and other financial issues.
• Subrogate, collect and negotiate settlements with creditors for amounts paid to Insured.
• Manage all administrative aspects of claims files.
• Develop working relationships with underwriters and producers to successfully review and troubleshoot claims notices and review pre-claim financial issues.
• Work within the financial authority granted and seek approval for transactions in excess of one’s authority.
• Record and communicate in a timely and effective manner all actions taken on a file to support the decision made.
• Manage assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals of staff. Provides frequent communication and measurement of goals. Oversees training and personal development programs within the group.
• Reports directly to the VP of Claims.

Decision-Making Authority/Accountability Level

• Under minimal supervision, this position is responsible for the file quality and customer service results of his/her unit. Provides oversight to ensure resolution of issues related to coverage, liability and damages.
• Responsible for the activities and decisions of staff and has authority to make decisions regarding high exposure claim settlements. Must be fully versed in insurance exposures, state insurance laws, corporate underwriting positions, and claims management philosophy.
• Claims decisions significantly impact the financial results of the company.
• Must have the skills needed to manage a staff. Has the authority to hire, fire and other aspects of performance management.

Minimum Knowledge, Skill, and Ability Requirements

• Must possess high level skills and extensive claims technical knowledge including products and industry. Legal climate background is essential for associated business unit.
• Exceptional management skills, including informal training and formal development of staff.
• Must have superior analytical, negotiation, decision making, problem solving, organizational and presentation skills. Must be a proven self-starter with strong multi-tasking and relationship management skills.
• Must be able to communicate professionally and effectively including expert oral, written and listening skills. Must be able to work both independently and as a member of a team and have the ability to interact with diverse groups of individuals.
• Requires the ability to maintain confidential information. Must be able to work in a fast pace and rapidly changing environment.
• Demonstrated proficiency with computer software including Microsoft Office suite and other Claims tracking tools.
• Must maintain strong professional knowledge of industry trends, legislative issues and the marketplace for associated line of business.

Education and Experience Preferred

• Post-secondary degree in law, business administration, finance or accounting preferred.
• 5+ years of experience in Trade Credit.
• 3-5 years of supervisory/management experience.
• Bilingual proficiency in English and French is preferred.

Supervisory Responsibility

• This position will have 2+ direct reports.
• Oversees the direction of all claim files and personnel within the department/unit. Decisions impact the financial results of the company.
• Accountable for the decisions made, and actions taken by direct reports.
• Responsible for ensuring that their team achieves service standards and annual business objectives.

Necessary Tasks

• Computer and phone use required.
• Must be able to read data from a computer screen or from documents.
• Ability to travel within North America for business purposes.

Other Information

This job description is intended to describe the general nature and level of work being performed by employees assigned to this job. Employees will be expected to complete other duties as assigned by their manager.

Égalité d’accès à l’emploi
Le respect est une des valeurs d’Intact. Pour nous, cela veut dire voir la diversité comme une force. Nous veillons à offrir un milieu de travail accessible où tout le monde se sent valorisé, inclus et encouragé à partager son point de vue unique.

Nous encourageons les candidatures de personnes appartenant à des groupes dignes d’équité, notamment les femmes, les Autochtones, les personnes handicapées, les personnes noires et les personnes faisant partie de la communauté 2ELGBTQI+.

Dans le cadre de l’engagement d’Intact envers la réconciliation, nous reconnaissons que nous travaillons, nous nous réunissons et voyageons dans un territoire habité à l’origine par les Premières Nations, les Métis, les Inuits, appelé aujourd’hui Canada. Cette histoire s’étend sur plusieurs siècles et continue d’évoluer aujourd’hui.

Nous avons mis en place des politiques qui visent à assurer aux personnes handicapées l’égalité d’accès et de participation, entre autres grâce à des mesures d’adaptation (accommodements) en milieu de travail. Un exemplaire de ces politiques est disponible sur demande.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

Consultez cette page pour en savoir plus sur notre processus de recrutement et votre parcours de candidat ou de candidate.

Si vous travaillez déjà pour Intact ou belairdirect, veuillez postuler à ce poste sur notre site carrière interne.