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Job Description - Front Office Supervisor - Hilton Abu Dhabi Yas Island (UAE Nationals) (HOT0BG30)

HOT0BG30

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

A Front Office Supervisor assists in the management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As Front Office Supervisor, you will assist in the management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Supervise the efficient operations of reception including check in/out procedures
2. Support team members in handling guest requests and inquiries to ensure a positive outcome is achieved
3. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
4. Demonstrate a high level of customer service at all times
5. Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
6. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
7. Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
8. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
9. Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
10. Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
11. Act in accordance with fire, health and safety regulations and follow the correct procedures when required
12. Act in accordance with policies and procedures when working with front of house equipment and property management systems
13. Follow and adhere to company brand standards
14. Assist other departments wherever necessary and maintain good working relationships with Team Members

What are we looking for?

Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous experience in a customer-focused industry
2. Desire to progress within the Hospitality industry
3. Positive attitude and good communication skills
4. Commitment to delivering a high level of customer service
5. Ability to work on your own and as part of a team
6. Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous supervisory experience
2. Previous experience in the hotel industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest