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Join a mission-driven, vendor-authorised training partner entering a new era of innovation, digitalisation, and bold market expansion.

This is a high-impact opportunity to lead and energise the company's entire sales function, targeting ambitious growth while helping to redefine how learning and certification services are delivered and experienced.

The Sales & Market Development Executive leads and transforms a high-performing, customer-centric sales organisation, driving innovative revenue growth, market positioning, and commercial excellence across all lines of business, including vendor-authorised training, certification, skills outsourcing, and Business Processing Outsourcing (BPO) services.

This role is responsible for architecting and executing winning sales strategies, cultivating long-term client relationships, and delivering tailored solutions that maximise value, learning outcomes, and customer satisfaction.

The Sales & Market Development Executive fosters a culture of service excellence, continuous improvement, team development and empowering the sales force with advanced training, consultative capabilities, and future-ready skills to sustain competitive advantage and to realise ambitious growth objectives in domestic and global markets.

Achieve or exceed revenue growth targets for all service lines, including training, certification, skills outsourcing, and BPO programmes through strategic sales campaigns and high-value partnerships.

Spearhead entry into new markets (Africa and beyond), secure new enterprise accounts and expand relationships, resulting in large, multi-year programme sales and recurring revenue streams in local and offshore markets.

Forge strategic partnerships with Enterprise HR & talent management teams, and BPO providers in key offshoring geographies (e.g., South Africa, USA, Eastern Europe).

Position the organisation as a preferred vendor and thought leader, increase market penetration and brand authority across all relevant industry segments.

Design and deliver bespoke, consultative solutions that address client learning, talent, and operational needs, resulting in measurable improvements in customer satisfaction and retention.

Elevate the standard of customer service excellence, as evidenced by high Net Promoter Scores, repeat business, and positive client testimonials.

Build and sustain a world-class sales team through targeted training, coaching, and talent development, driving consistent improvements in performance and capability.

Continuously adapt go-to-market strategies to reflect competitor analysis, market trends, and evolving client requirements, ensuring commercial agility and differentiation.

Deliver robust sales forecasting, reporting and analytics, providing executive leadership with clear visibility into performance, risks and opportunities for growth.

Nurture the strategic relationship with OEM vendor(s) (e.g., Microsoft, AWS, Huawei, etc.), together with the Business Unit Managers, alignment with their Go To Market objectives and to meet or exceed Key Performance Indicators (KPIs).

Collaborate with vendor field sales and marketing teams to develop and execute joint go-to-market plans.

Champion the adoption of next-gen sales tools, analytics and automation to accelerate the sales cycle and improve team productivity.

Lead internal transformation initiatives to upskill the sales force on consulting-led, outcomes-based selling and collaborative programme design.

Lead and manage a team consisting of a sales manager, account executives / training solution managers, internal sales account managers, business unit managers, business development managers and collaborate and initiate sales initiatives with departments within the organisation.

Identify and provide business case / s on potential vendor portfolios for Mecer Inter-Ed to onboard and align with.

Own and achieve ambitious revenue growth targets for all lines of business, driving expansion in vendor-authorised training, certification, skills outsourcing, large programmes / learnerships and BPO service offerings.

Design and execute high-impact sales campaigns, partnership programmes and account management strategies to accelerate net new customer acquisition and optimise recurrent revenue streams.

Champion cross-selling and upselling initiatives, ensuring existing clients are continually presented with high-value solutions and bundled services aligned to their evolving needs.

Oversee revenue forecasting, pipeline management, and deal execution—using CRM and analytics platforms to monitor performance, course-correct, and report results to executive leadership.

Develop innovative pricing strategies, commercial models and incentive plans to enable market entry, client retention and competitive advantage across diverse market segments.

Build and maintain strategic alliances with key vendors, channel partners and enterprise clients, leveraging relationships to unlock joint go-to-market programmes and expanded reach.

Lead the sales team with accountability for meeting or exceeding quarterly and annual revenue goals, while cultivating a culture of ownership and data-driven achievement at every level.

Engage with enterprise clients, partners and channel stakeholders to conduct in-depth needs analysis, contextualise business challenges, and uncover unique training requirements.

Ensure the BU managers and sales team can act in a consultative capacity, understanding client business needs and tailoring vendor training solutions to meet specific industry and organisational challenges.

Act as a trusted advisor, providing consultative insight into market benchmarks, ROI modelling and future-ready skills development strategies, helping clients make informed, value-driven investment decisions.

Lead post-sale consultation, support programme launches, ongoing improvement, and client success reviews to maximise satisfaction and lifetime value.

Develop and execute strategies to position the company as the preferred partner for vendor-authorised training and certification solutions, workforce development and talent acquisition / placement in each targeted segment (enterprise, channel, skills outsourcing and Business process Outsourcing).

Continuously benchmark competitors and analyse market trends to inform differentiated value propositions, pricing models and go-to-market messages for each service line.

Lead the creation and promotion of compelling, sector-specific solution bundles and thought leadership campaigns that elevate brand authority in current and emerging markets.

Foster cross-functional collaboration between sales, marketing, product and delivery teams to ensure consistent and effective articulation of the company's strengths and value across every customer touchpoint.

Represent the business at industry events, partner forums and large client engagements to strengthen visibility and credibility in the marketplace.

Drive the adoption of digital and data-driven marketing initiatives to broaden reach, enhance lead generation and cultivate strong brand preference across all prioritised segments.

Ensure each line of business has clear, measurable market share and growth targets—and regularly report progress, market shifts and repositioning needs to executive leadership.

Champion a service-led culture that consistently delivers exceptional experiences and outcomes for all customers—enterprise, channel and learner—across every touchpoint.

Model and reinforce best-in-class customer relationship management, driving swift, solution-oriented responses to client needs, issues and feedback.

Embed service excellence KPIs into all sales, account management and programme delivery processes to ensure high Net Promoter Scores (NPS), repeat business and referral growth.

Continuously analyse customer journeys and advocate for improvements in support, onboarding and ongoing service—proactively eliminating friction and maximising lifetime value.

Recruit, develop and empower team members to deliver "above and beyond" service, building client loyalty and creating brand advocates in an increasingly competitive market.

Various administrative tasks, beyond the above listed, from time to time.

Bachelor's Degree in Business, Sales, Marketing, or a related field; advanced degree or relevant certifications (e.g., training management, consultative sales) are advantageous.

Minimum years of progressive sales leadership experience in enterprise B2B services, technology-enabled training, certification, workforce solutions or BPO / talent outsourcing markets.

Proven track record of consistently exceeding revenue targets, securing large enterprise deals, and launching innovative service offerings in local and offshore markets.

Demonstrated expertise in market positioning, solution customisation, consultative selling, account management and customer service excellence within a competitive or regulated industry.

Strong proficiency with CRM platforms, sales automation tools, digital engagement solutions and data-driven sales reporting and analytics.

Exceptional team leadership, coaching and talent development skills, with a track record building resilient, high-performing and future-ready sales teams.

Outstanding communication, negotiation, stakeholder management and relationship-building abilities across executive, client, vendor and cross-functional teams.

Adaptable, strategic thinker with a growth mindset, continuous improvement orientation and ability to drive transformation in complex, fast-changing environments.

Thorough understanding of vendor-authorised training, certification frameworks and skills development ecosystems—including industry standards, compliance and accreditation processes.

Deep understanding of the vendor's partner programme requirements, benefits and specialisations.

Deep commercial knowledge of enterprise B2B sales cycles, solution selling methodologies, contract negotiation and managed service models in education, workforce or BPO markets.

Awareness of market positioning strategies, value proposition development and competitor benchmarking across multiple service lines and global regions.

Familiarity with digital transformation trends in learning (LMS, virtual academies, automation, online engagement) and their impact on training delivery and customer experience.

Expertise in customer relationship management, service excellence principles and performance metrics such as Net Promoter Score (NPS), customer retention and lifetime value.

Knowledge of talent management practices, skills outsourcing operations and offshoring business models, including partner ecosystems and regulatory factors.

Understanding of team training requirements, sales enablement and adult learning principles necessary for building high-performing, future-ready sales teams.

Proficient use of CRM platforms, sales analytics tools and reporting systems to monitor pipeline, forecast revenue and drive continuous commercial improvement.

Strategic leadership—formulates and executes impactful go-to-market and revenue generation strategies across complex, multi-service lines.

Consultative selling—engages clients, uncovers needs and co-creates tailored solutions through advanced listening, analysis and recommendation skills.

Customer-centricity—demonstrates commitment to customer service excellence, nurturing strong, trust-based relationships resulting in high satisfaction and retention.

Market positioning—designs compelling value propositions, competitive positioning and integrated campaigns to differentiate the business in current and emerging segments.

Team building & coaching—develops and empowers high-performing, resilient sales teams through focused training, mentoring and clear performance management.

Change agility—adapts quickly to new opportunities, technology and evolving market / enterprise requirements, drives continuous improvement and transformation.

Stakeholder management—effectively communicates, influences and negotiates with internal and external stakeholders including vendors, enterprise clients, talent partners and leadership.

Data-driven decision making—utilises CRM, analytics and business intelligence tools to guide strategies, measure performance and deliver results against targets.

Project management—oversees complex, multi-phase programme launches and enterprise engagements, ensuring milestones, budgets and client expectations are met.

Advanced sales skills: enterprise sales, solution selling, consultative engagement, contract negotiation, and deal closure expertise.

Strategic planning: ability to design and implement commercial, go-to-market, and market positioning strategies that drive growth and differentiation.

Relationship management: builds trust with clients, partners, vendors and cross-functional teams through active listening, empathy and tailored communication.

Team leadership & coaching: recruits, trains, motivates and mentors sales team members for ongoing performance and professional development.

Communication skills: delivers persuasive presentations, writes compelling proposals, and manages complex stakeholder discussions with clarity and impact.

Digital fluency: proficient in CRM platforms, sales automation tools, lead generation software and digital engagement methods.

Analytical thinking: interprets sales analytics, forecasts revenue, monitors KPIs and makes data-driven decisions for improvement and risk mitigation.

Project and program management: steers large-scale programme launches, multi-phase client engagements and complex sales cycles from initiation to close.

Adaptability: quickly adjusts strategies, offerings and approaches to suit new market trends, technology, client needs and regulatory requirements.

Solution customisation: collaborates with clients and internal teams to design bespoke training, certification and talent management solutions that deliver measurable outcomes.

Director

Full-time

Sales and Business Development