Online Data Entry jobs in United Kingdom

We sell and install permanent holiday lighting in Colorado and Nebraska in the United States. We like to say that our lights illuminate life’s moments, whatever that moment may be.

We are a fast-growing, customer-focused home services business based in the United States. We’re looking for a highly organized, professional, and detail-oriented Customer Operations & Scheduling Coordinator to join our remote team.

This role is customer-facing and operationally critical. You’ll be communicating directly with customers via phone and text, managing scheduling and data entry, and helping ensure installs run smoothly. You’ll also play a key role in improving processes and supporting business growth.

We are hiring one person now, with plans to add a second team member in July as our busy season ramps up.

Important - I’m looking for someone that can work 5pm SAST - 2am SAST

• Communicate professionally with customers via phone calls and text messages
• Schedule installations and coordinate appointment calendars
• Perform accurate data entry and maintain customer records
• Confirm appointments, follow up with customers, and manage reschedules
• Problem-solve customer issues with a calm, solutions-oriented mindset
• Support internal operations to ensure smooth execution during peak season
• Identify inefficiencies and suggest improvements to processes and workflows

• Fluent English speaker with excellent written and verbal communication
• Strong customer service or client-facing experience (required)
• Highly organized, reliable, and detail-oriented
• Comfortable speaking with customers on the phone
• Tech-savvy and confident working in online systems (CRM, scheduling tools, spreadsheets)
• Proactive problem solver who enjoys helping a business grow
• Able to work full-time and handle increased workload during busy season (July–December)

• Proficiency in Administrative Assistance and Clerical Skills
• Strong Phone Etiquette and effective Communication abilities
• Experience in Executive Administrative Assistance
• Excellent organizational and time management skills
• Ability to maintain discretion and confidentiality in handling sensitive materials
• Proficiency with office software programs such as Microsoft Office and calendar management tools
• High school diploma or equivalent; an associate degree or higher is a plus

• Experience working with US-based customers or companies
• Background in operations, administration, or scheduling roles
• Experience in home services, logistics, or appointment-based businesses

The data shows that roughly 50% of applicants will skip this step — which makes this a great opportunity to stand out.

Please include a 1–2 minute video link introducing yourself. In your video, briefly cover:

1. What interests you about this role and working with a small, US-based business
2. Why you believe you’d be a strong fit for this position
3. One system, process, or workflow you’ve helped improve in the past (big or small)

You can upload your video anywhere and paste the link below. Common options:

• Loom
• Google Drive
• YouTube (unlisted)
• Dropbox

***Applications without a video link will not be considered.