Ui Ux jobs in Malaysia

The Company

Herbal Farmer is a leading herbal retail chain that delivers high-quality, innovative products that blend tradition with modern health solutions. As a dynamically growing company, we pride ourselves on anticipating market shifts and setting new industry trends with over three decades of expertise in the herbal industry. Our commitment to innovation and unwavering focus on quality has fueled our nationwide expansion, establishing a strong presence in Johor, Klang Valley, Penang, and beyond.

We are an energetic, forward-thinking team that works together to achieve ambitious goals guided by our roadmap. We embrace challenges with boldness, positivity, and an open mind—driving change through creativity and innovation. If you're looking for a high-growth environment filled with learning opportunities, Herbal Farmer is the place for you! Become one of our team members at Herbal Farmer now, we invite self-motivated, results-driven and detail-oriented individuals to be part of our journey towards excellence.

The Role

As a Head of E-Commerce you will:

1. Oversee and optimize e-commerce operations and ROI across key platforms, including Shopee, TikTok, XHS (Xiaohongshu), B2B channels, and emerging marketplaces within Asia.
2. Develop and execute targeted sales and marketing strategies, including live-selling initiatives, to maximize revenue and achieve sales targets.
3. Analyze and leverage data-driven insights to refine pricing, promotions, and conversion optimization strategies.
4. Identify new market opportunities and adapt e-commerce strategies to meet evolving consumer trends.
5. Enhance the online shopping experience by improving UI/UX design and site functionality across e-commerce platforms.
6. Ensure an intuitive and engaging interface, reducing friction points that impact conversion rates.
7. Collaborate with designers and developers to improve navigation, checkout flow, and mobile responsiveness.
8. Analyze customer behavior and heatmaps, implementing UI/UX improvements based on user feedback and data insights.
9. Maintain a visually appealing and brand-aligned online store layout for enhanced customer engagement.
10. Build and maintain strong partnerships with e-commerce platforms, distributors, and B2B stakeholders.
11. Analyze channel performance, recommending data-driven strategies that align with business objectives.
12. Develop tailored B2B sales initiatives to expand product reach and strengthen business relationships.
13. Manage end-to-end e-commerce and B2B channel operations, including sales performance, pricing, content accuracy, order fulfillment, and after-sales service.
14. Identify and implement process improvements to enhance business efficiency, customer service, and sales techniques.
15. Ensure seamless coordination between logistics, inventory management, and order processing teams to optimize fulfillment and reduce cancellations.
16. Establish and enforce e-commerce SOPs to maintain consistency and efficiency in platform operations.
17. Utilize market psychology and design aesthetics to enhance branding, content, and product presentation across e-commerce platforms.
18. Develop platform-specific content strategies, including SEO optimization, visual storytelling, and compelling product descriptions.
19. Lead promotional campaigns, collaborating with internal marketing teams to maximize customer engagement.
20. Monitor and improve digital touchpoints, ensuring a seamless user experience across platforms.
21. Evaluate promotion effectiveness and key metrics, including conversion rates, traffic, order cancellations, and customer engagement rates.
22. Track and optimize ROI on marketing spend, ensuring cost-effective advertising and promotional activities.
23. Stay updated on market trends and competitor activities, providing actionable insights to shape future e-commerce strategies.
24. Report key performance metrics and propose data-driven recommendations for ongoing business growth.
25. Ensure accurate and optimized product listings, including high-quality images, compelling descriptions, and keyword-rich content across all SKUs and campaigns.
26. Work closely with supply chain and merchandising teams to ensure product availability aligns with demand trends.
27. Manage product lifecycle strategies, optimizing SKU performance through pricing adjustments, bundling, and promotional tactics.

Skills & Experience

The ideal candidate should possess the following skills and experience:

• Minimum 12 years of experience in e-commerce management, digital marketing, or online business development, preferably in the herbal, health, or FMCG industry.
• Proven track record of scaling e-commerce revenue and optimizing marketplace performance.
• Strong strategic and analytical mindset, with the ability to interpret sales data and market trends.
• Experience in UI/UX optimization, site performance enhancement, and digital consumer journey improvements.
• Experience in managing multi-platform e-commerce operations, including Shopee, TikTok, XHS, and B2B marketplaces.
• Expertise in digital marketing strategies, including SEO, paid advertising, and social commerce.
• Strong negotiation and partnership management skills to drive B2B growth and collaborations.
• Ability to lead cross-functional teams, including sales, marketing, logistics, and customer service.
• Proficiency in Microsoft Office (Excel, PowerPoint), Google Analytics, and e-commerce analytics tools.
• Mandarin-speaking candidates preferred due to platform operations and B2B partnership requirements.

Last but not least, we offer these to you:

• Laptop Provided - you will be entitled to a company-issued laptop.
• Standard Fringe Benefits - Birthday Leave, Calamity Leave, Wedding Leave and other standard fringe benefits such as EPF, SOCSO and EIS.
• Allowances - Outstation off-in-lieu, Outstation allowance, Medical allowance, Mileage Allowance.
• Tier-based Annual Leave - Higher-ranking employees get more leave based on job position.
• Up to 3 months Performance Bonus.
• Annual Salary Increment - Employees are entitled to annual salary increment based on KPI.
• Accident Insurance Coverage - Managerial roles are entitled to accident insurance coverage.

How to Apply
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