Hospitality jobs in Malaysia

We enable every associate to create remarkable moments for each guest. The foundation of our unique service model includes thoughtfulness, sincerity, intuitiveness, knowledge, and above all, graciousness. Our proven approach increases efficiency and dramatically improves our guest’s experience. We meticulously train staff at every level in the art of anticipatory service—we encourage genuine, unscripted interactions with guests and an acute sense of ownership in the success of the company.

At Aparium, we are always in search of individuals with hospitality in their DNA.

We then train our team to be anticipatory, thorough, and thoughtful and have input in their role and the hotel as a whole.

The result: Aparium has crafted something rare and quite special, a place where associates are deeply involved in their work.

Our belief in the power of people, place and character extends to everything we do and we invite those with the following characteristics in our journey to build the best independent hotel company in the world.

BE PASSIONATE

Passion is what drives individuals to invest their time, energy, and dedication wholeheartedly and it fuels a relentless pursuit of excellence, pushing one to continuously learn, grow, and overcome challenges.

BE PROUD OF YOUR CITY

To have pride in one’s city is to hold a deep sense of attachment, loyalty, and admiration for the place you call home.

CELEBRATE UNIQUENESS

We recognize that every individual possesses their own distinct set of talents, perspectives, and experiences, which contribute to the rich tapestry of humanity, and of our team.

We encourage every Aparium Associate to work with an entrepreneurial spirit, actively engaging in their discipline to identify ways to help us move forward and deliver experiences that matter.

DIVERSITY
Diversity is an appreciation and respect for what makes an individual unique in terms of age, gender, ethnicity, religion, disability, sexual orientation, education and national origin. We see each employee as unique as each of our hotels with differing roots, history, perspectives and talent. All deserve to be part of an organization in which our differences matter and are valued.

EQUITY
Equity is in our practices and processes to ensure that every person has the same opportunities. It provides people who have marginalized identities to contribute and develop to their own potential. Equity promotes impartiality and fairness within our company procedures, processes and decision making to eliminate practices that may create disparities within our company.

INCLUSION
Inclusion is our ability to ensure people of all backgrounds feel welcomed, are treated equally and are respected. We were founded on purposeful collaboration, encouraging everyone to share their experiences and at times, differing perspectives. Our foundational practice of Inclusion creates a sense of belonging for all associates and stakeholders alike.

Reports to: Director of Food + Beverage, position is exempt

WHO WE ARE

Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.

Nestled in the heart of Pioneer Square, Hotel Westland is poised to make its grand debut in spring 2025, inviting guests to immerse themselves in the breathtaking renaissance of the RailSpur District. This historic building, originally constructed in 1907 as the Manufacturers Exchange Building, built of sturdy brick and heavy timber is a testament to the craft of the hands that built it - merging and weaving the historic narratives of the great continental railways and the bustling seaport of Seattle. This soon to be iconic 120 room boutique houses three distinct food & beverage outlets, elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing.

The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World’s Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

WHO YOU ARE

You are excited and passionate about being a leader in hospitality and pride yourself in leading teams and creating memorable experiences. You are adept at making each guest in your restaurant feel like they are the only person in the room. While your mission is to provide an unmatched experience for our guests, you value the work and feedback of your associates as well. You enjoy and excel in the fast-paced and often high-pressure environment to execute what is needed in exceeding our guest’s expectations and demonstrating the Aparium difference. You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration. You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor.

THE ROLE

The Rooftop Bar General Manager reports directly to the Director of Food & Beverage. It is critical the person in this position is tactical and strategic; if you only prefer to “see the forest” and not “plant the trees,” then this is not a role for you. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.

As the Rooftop Bar General Manager, you will lead the Restaurant and Bar F&B Team to execute the daily services in our restaurant. The Rooftop Bar General Manager wears many different hats throughout the day – leading by example while spending much of your day engaging with your associates and guests before, during, and after services. We encourage our leaders to inspire and challenge each other to be their best. A large degree of self-motivation is needed to drive success in your department. As a leader within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed. The Rooftop Bar General Manager will maintain and execute the Standards of Service for the Restaurant, assuring success for the guest experience.

HOW YOU WILL LEAD

• Offer direct support for your team through coaching, counseling, and constructive feedback
• Collaborate effectively with all hotel departments including Sales, Culinary, Food & Beverage, and Hotel Operations to provide exemplary guest experience
• Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
• Be a subject matter expert in Restaurant service, with a strong background in all beverage categories, i.e., cocktails, beer, wine, spirits
• Demonstrates business acumen by ensuring that initiatives align with operational goals and budgets; shows passion to further develop this skillset

WHAT YOU WILL DO

• Reinforce the company's Art + Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel.
• Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Restaurant and Bar F&B associates in order to create an environment that nurtures ideas and develops future talent for succession planning in the Restaurant program; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities.
• Ensure timely set-up of the dining room and adhere to food & beverage standards and guest requests.
• Responsible for maintaining a strong guest and VIP relationship and ensuring all requests are communicated to staff.
• Review all reservations and cover count reports to determine appropriate staffing levels and station assignments.
• Manage inventory, control breakage/loss reduction of china, glass and silver related to restaurant services. Inspect and oversee the cleanliness and maintenance of all restaurant space, public areas, and service areas.
• Assists in other food & beverage departments as needed.
• Maintain regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation.

POSITION REQUIREMENTS

• Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
• Minimum of five years’ experience in a leadership role in Restaurant or Food & Beverage management, hotel or restaurant opening experience is plus
• Must be proficient in Word, Excel and other applicable computer systems
• Expert-level knowledge, or ability to obtain, in reservations systems such as OpenTable, as well as POS systems such as Toast, Micros, Silverware and Lightspeed
• Expert-level knowledge, or ability to obtain, in reporting and inventory management tools such as Avero, Beverager and Accubar
• Thorough understanding of excellent service, labor control, maintenance, merchandising and accounting
• Ability to obtain and maintain Alcohol Servers Permit (MAST) and Food handler Permit within state mandated timeframe
• Thorough understanding of all food & beverage items offered, including ingredients, methods of preparation and proper service
• Expert knowledge of wine, spirits, beer, and cocktails
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays
• Fluency in English both verbally and non-verbally, proficient in a second language a plus
• Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs

WHATS IN IT FOR YOU

• $90,000 annual salary
• Performance Based Incentive Plan
• Paid Vacation, Sick Time, and Holidays
• Medical, Dental, Vision, and Pet Insurance
• Employer Paid Basic Life and AD&D
• 401(k) Retirement Plan with employer match
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion

As an equal opportunity employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve. Aparium is an E-Verify employer.