Business Analyst à United States

Job Title: Service Delivery Technology Specialist (Business Analyst)

Job Purpose: The Digital Operations Delivery Technology Specialist is a key member of the Digital Operations Process and SOP Transformation team. They are expected to work with the Process Consultants in identifying technology opportunities and defining standards for process automation and SOP documentation, as well as drive e actions to deliver improved process performance for the Service Delivery operations.

The Specialist will support operational teams across the region, ensuring business requirements are gathered, the right tools are being used for work processes by operational staff and management teams and designing new solutions to enhance operational tools and standards.

The Specialist should apply technology experience and Business Analysis skills to identify impactful opportunities for improvement and make recommendations to leadership for prioritization and execution. These improvements should be based upon global standard best practices and toolsets with a particular focus on improving standard processes with automation technologies.

We are particularly keen to attract people with Business Technology experience, Business Analysis skills, experience in designing Intelligent Process Automation / Business Process Management services capabilities, and a track record of delivering complex improvement projects for customer facing operations.

Responsibilities

• Serve as a subject matter expert for operational technologies across the region by applying industry experience, innovative solutions that support standard tools and processes are in place and executed as expected.
• Conduct process business requirement gathering and analysis for process improvements that will use automation technologies
• Conduct market technology and tool analysis for recommendation of process improvement and document management tools
• Perform project reviews/assessments to support improvements in productivity and efficiencies with a focus on innovative solution process & technology design / re-design
• Assist in solution implementation planning and execution of process and SOP automation technologies and tools
• Design and definition of requirements for improvement initiatives
• Testing and approval of developments for improvement initiatives (UAT)
• Modeling and projections for improvement initiatives
• Assist in testing and documenting new tools and processes. Feed tool and platform roadmap through formulating ideas for improvement.
• Identify short and near-term technology initiatives needed to improve the performance of the operations as part of financial planning.
• Deliver results expected by initiative forecasts; identify blockers and proactively work to remove blockers.
• Support operations change management, roll out and training on technology improvement initiatives
• Manage Documentation of standards and expected outcomes
• Establish and drive IT and other technology stakeholder relations

Experience:

• Bachelor’s Degree in IT or equivalent
• 5+ years experience with relevant solutions from at least 2 of the following areas: Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management and/or Information Governance.
• Business Process Outsourcing/Management technical experience - mailroom, scanning, data capture, etc
• Proven experience in advanced document capture and data recognition technologies.
• Experience with document scanning / digitization service delivery.
• Ability to serve as an ambassador for Digital Operations Innovation across countries and regions through creating relationships and paths to success with other Iron Mountain Functions E.G: IT and Technology vendors
• Strong understanding of and experience with relevant business process technologies.
• Excellent data analysis skills.
• Advances spreadsheet and/or intermediate database skills.
• Knowledge of standard business processes
• Able to work with cross-functional teams to plan and accomplish goals.
• Comfortable reviewing financial models and understanding cause and effect of actions in the operations.
• Excellent written, oral and presentation skills.
• Strong interpersonal, planning, and analytical skills.
• Ability to make decisions and think in broad terms, considering the impact to the entire company.
• Ability to team effectively at all levels of Iron Mountain and customer personnel (to include C-level) on a wide range of topics and issues.