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IT Operations Support
Descrizione del lavoro
A leading automotive technology firm in Rome is seeking an IT Operations specialist to ensure seamless deployment and support of IT services. In this role, you will troubleshoot IT issues, conduct routine maintenance, and collaborate with cross-functional teams to enhance IT solutions. Candidates should possess a Bachelor’s degree in IT and have relevant operational experience. The position requires strong analytical skills, an understanding of Kubernetes, and proficiency in managing databases, as well as a proactive approach to customer support.
Competenze
- Proven experience in IT operations, system administration, or similar roles.
- Strong analytical and problem-solving skills for effective troubleshooting.
- Excellent communication and teamwork abilities.
Mansioni
- Collaborate to deploy and configure IT services including hardware and software.
- Provide technical assistance to end-users and resolve IT-related issues.
- Perform routine maintenance tasks to ensure reliability and security.
- Maintain records of IT systems, configurations, and procedures.
- Work with teams to implement IT solutions and improve efficiency.
- Ensure compliance with security protocols and support data protection.
Conoscenze
Formazione
Strumenti
As an IT Operations at Vodafone Automotive (VFA), you will be a key member of the IT Operations team under the leadership of the IT Operations Manager. Your primary responsibility is to ensure seamless deployment, support, and troubleshooting of IT services essential to the company’s daily operations. You will play a critical role in maintaining the reliability, security, and performance of our IT infrastructure.
- Deployment : Collaborate with the IT Operations Manager and other teams to deploy and configure IT services, including hardware (HW), software (SW), and networking components.
- Support : Provide technical assistance to end-users, resolving IT-related issues and ensuring employees have access to the necessary tools and resources.
- Troubleshooting : Diagnose and resolve IT issues promptly to minimize downtime and operational disruptions.
- System Maintenance : Perform routine maintenance tasks such as system updates, patches, and backups to ensure reliability and security.
- Documentation : Maintain accurate records of IT systems, configurations, and procedures.
- Collaboration : Work with cross-functional teams to implement IT solutions and enhancements that improve efficiency and productivity.
- Security : Ensure compliance with security protocols and best practices, supporting data protection initiatives.
- Deployment of IT services, including hardware and software.
- End‑user support and issue resolution.
- Troubleshooting and problem‑solving.
- System maintenance and performance optimization
- Knowledge of key protocols and formats for Application Programming Interfaces (APIs), including JSON, and XML.
- Kubernetes and related DevOps practices.
- Operational management of complex platforms based on standard databases (Oracle / SQL), Linux, Java, and common packages.
- Bachelor’s degree in information technology, Computer Science, or related field.
- Proven experience in IT operations, system administration, or similar roles.
- Strong analytical and problem‑solving skills for effective troubleshooting.
- Excellent communication and teamwork abilities.
- Proactive and customer‑focused approach to IT support.
- Relevant certificates (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.