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IT Help Desk & Cybersecurity Compliance Manager

IT Help Desk & Cybersecurity Compliance Manager

Masterbilt Inc. is seeking a hands‑on IT Help Desk & Cybersecurity Compliance Manager to support day‑to‑day IT operations across all company locations while assisting with cybersecurity and CMMC Level 2 compliance efforts.

This role is help desk‑focused, serving as the primary point of contact for employee IT support, new‑hire technology setup, system access, and ongoing maintenance. In addition, this position supports cybersecurity documentation, user compliance, and coordination with external IT providers to ensure Masterbilt remains compliant with CMMC Level 2 and government contract requirements.

The ideal candidate enjoys helping people, troubleshooting technology, staying organized, and supporting a secure IT environment in a manufacturing setting.

• Serve as the first point of contact for all internal IT support requests across all Masterbilt locations
• Set up computers, accounts, and system access for new hires on their first day
• Perform employee onboarding and offboarding IT tasks, including:

Email and system access

MFA setup

Troubleshoot hardware, software, printer, and network access issues

Coordinate repairs, replacements, and updates for employee devices

Manage operating system updates, patches, and routine maintenance

Maintain IT ticket tracking, prioritization, and resolution

Maintain IT asset inventory and lifecycle documentation

• Support CMMC Level 2 and NIST 800‑171 compliance efforts
• Assist with maintaining:

System Security Plan (SSP)

POA&M

Evidence and documentation repositories

• Enforce security best practices for:

Access control

MFA usage

• Support employee cybersecurity training and annual compliance acknowledgments
• Assist with vendor coordination for cybersecurity tools (EDR, patching, logging, etc.)
• Act as the internal liaison with outsourced IT providers and MSPs
• Escalate complex issues while tracking resolution and follow‑up
• Ensure IT and cybersecurity controls are implemented consistently across all sites
• Support audits, assessments, and documentation requests as needed

• Maintain clear, organized IT and cybersecurity documentation
• Assist with policy updates related to:

Acceptable use

Access management

Data protection

• Ensure IT processes align with company security and compliance standards

• 2–5 years of experience in:
• IT Help Desk or IT Support
• Strong troubleshooting skills across Windows systems and common business applications
• Experience setting up and supporting user accounts, computers, and peripherals
• Comfortable supporting multiple locations and remote users
• Strong organization, communication, and follow‑through

• Exposure to cybersecurity frameworks (CMMC, NIST 800‑171, ISO, etc.)
• Experience working with managed IT service providers
• Manufacturing, aerospace, or regulated environment experience
• Security+, Network+, or similar certifications (not required)

Employees receive timely, effective IT support across all locations

New hires are fully set up and ready on Day One

IT systems are maintained, updated, and secure

Cybersecurity documentation and evidence remain organized and audit‑ready

IT issues are tracked, resolved, and communicated clearly

High‑impact role supporting company‑wide operations

Hands‑on work with real ownership and visibility

Opportunity to grow into deeper cybersecurity or IT leadership responsibilities

Support a growing aerospace and defense manufacturing organization

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