It jobs in Italy

• Vercelli
• Hybrid

Your Mission at Epassi

At Epassi technology is the backbone that enables everything we do. As our IT Specialist & System integration your mission is to ensure that our IT environment runs securely, smoothly and efficiently empowering colleagues to focus on what really matters. You’ll play a key role in keeping our infrastructure reliable, supporting daily operations in Italy and contributing to exciting cross‑European IT initiatives as part of a growing international tech organization.

We are currently looking for this role based in Vercelli where you will have a direct impact on our local operations while being part of a broader international tech ecosystem.

• Own and manage the end‑to‑end IT environment for Epassi Italy.
• Ensure the availability, performance and security of IT infrastructure and services.
• Provide high‑quality IT support to end users resolving hardware and software issues efficiently.
• Manage IT inventory devices, licenses and related orders.
• Help with ISO 27001 compliance ensuring security protocols and best practices are followed.
• Handle Microsoft 365 operations including tenant management and user support.
• Support and coordinate IT change management including system migrations and platform implementations.
• Collaborate with international colleagues across Europe on global IT projects.

• Keep IT systems running reliably with minimal downtime and fast issue resolution.
• Enable colleagues to work productively by providing timely, user‑focused support.
• Ensure security and compliance standards (ISO 27001) are consistently met.
• Proactively identify opportunities to improve IT processes, tools and user experience.
• Take ownership of IT operations in Italy while collaborating effectively with the wider Group.

• Responding to and resolving IT support requests from colleagues.
• Managing hardware and software installations, updates and configurations.
• Monitoring IT systems to ensure performance, security and availability.
• Administering Microsoft 365 users, devices and services.
• Handling device lifecycle management including onboarding and off‑boarding.
• Coordinating with vendors and internal teams for IT‑related changes or issues.
• Supporting ongoing IT projects, migrations and platform rollouts.

• At least 3 years of experience in an IT support or IT operations role.
• Relevant education at MBO/HBO level or equivalent practical experience.
• Solid experience managing hardware, software and end‑user IT environments.
• Familiarity with networking and/or cloud technologies.
• Experience working with different operating systems as an administrator or support professional.
• Ability to work independently in a dynamic, evolving environment.
• A proactive mindset, strong problem‑solving skills and willingness to continuously learn.
• Experience in Agile/Scrum environments is a plus.

• Fluent in Italian (spoken and written).
• Good command of English (spoken and written) as you will collaborate with international colleagues.

• Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial yet humble Epassians in a company that is constantly evolving.
• Work with a clear purpose, boosting everyday wellbeing and creating a meaningful positive impact on both individuals and society.
• Thrive in an open and inclusive culture with low hierarchy where relationships are built on respect, camaraderie and shared successes and challenges.
• Come as you are, well, bring out the best in you and support your personal and professional growth.
• Join a fast‑growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us.
• Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority.
• Contribute to solidifying our position as the number one player in Europe’s employee benefit market and help shape the next wave of success.