Scheduler jobs in United Kingdom

Role: FM / Helpdesk Scheduler

Location: Beeston, Nottinghamshire

Salary: £26,250

Hours: 8am - 5pm Monday to Friday

Duration: 12 month fixed term contract to cover Maternity

MAIN PURPOSE OF FM SCHEDULER:

The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients. Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:

1. Scheduling work across the stated contract
2. Reacting to emergencies raised by the client and overseeing engineer's attendance
3. Plan efficiencies of location and response time improvements
4. Schedule PPM's / WAF's to Subcontractors
5. Taking ownership of workload daily
6. Diagnose technical abilities and fault reported to determine 'P' code is correctly applied
7. Handling customer complaints or queries via telephone, email or letter
8. Manage completion of PPM's on Maximo
9. Manage completion of reactive tasks on Maximo
10. Control and issue engineer's uniform
11. Production of monthly performance report
12. Management of Contract performance schedule
13. Chasing subcontractors' reports/schedules
14. To achieve the teams agreed performance targets and ensure that SLA's are met

FM SCHEDULER SKILLS & KNOWLEDGE:

• IT Knowledge:
• MS Office
• CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:

• Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
• Excellent communication skills and ability to work well as part of a team
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly
• Experience of working in financial performance penalties

Contact Donna @ Birmingham office

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