Jobs at Ups in United States

Role Purpose:
We are recruiting a Technician to join the team based in Docklands. The successful candidate will be responsible for ensuring all technical matters related to Control Systems, Plant, and Equipment Maintenance on-site comply with Health, Safety, Environmental, and Legislative requirements.

Role Summary:

1. Critical Alarm Response: Act as the first responder to critical alarm notifications across campuses, liaising with and providing information to the Client Service Desk team.
2. Team Supervision: Oversee the day-to-day operations of the maintenance team, ensuring the efficient delivery of hard services across data centres.
3. Service Delivery: Ensure high-level service delivery and the timely completion of reactive tasks in line with customer SLAs.
4. Collaboration: Work alongside the manager to support service delivery.
5. Compliance: Adhere to all quality, health & safety, and environmental policies within the data centre.

Primary Objectives:

1. Technical Point of Contact: Serve as the primary technical liaison for clients and site staff, ensuring all planned and reactive maintenance is completed to client and legislative standards.
2. Environmental Control: Monitor and maintain environmental controls within the building and specialist areas, ensuring compliance with required specifications and tolerances.
3. Change Management: Apply change control protocols to documentation, software, and hardware, and develop methods for communicating changes to clients and internal teams.
4. Alarm Management: Review and improve alarm management protocols.
5. Emergency Operations: Collaborate with site and client management during emergency operations and procedures.
6. Maintenance & Inspections: Perform equipment inspections, testing, planned maintenance, modifications, and fault-finding.
7. Fault Diagnosis: Investigate, diagnose, and rectify faults on mechanical/electrical distribution systems, plant, and equipment.
8. System Operation: Start up, operate, and shut down service plant, equipment, and systems when authorized.
9. Compliance: Report to the Team Leader on operational, regulatory, and statutory compliance matters.
10. Audits: Conduct technical and quality audits to ensure asset and operational compliance.
11. Technical Support: Provide professional input during investigations, RCAs, and A3s.
12. System Enhancements: Identify and recommend system improvements to enhance resilience and performance.

Main Duties:

1. Critical Environment Systems: Supervise the operation, maintenance, and repair of all critical environment systems, ensuring 100% uptime for critical power systems.
2. Alarm Monitoring: Respond to BMS & EMS alarms for specific sites and take appropriate action.
3. Infrastructure Oversight: Understand all works impacting the mechanical and electrical infrastructure or data hall operations.
4. Procedures & Documentation: Develop and maintain site-specific procedures (EOPs, SOPs, MOPs), ensuring alignment with current client standards.
5. Standby Support: Provide backup support for shift teams if required.
6. Alarm Escalation: Make calculated judgments on alarm sequences and escalate according to the alarm management matrix.
7. Vendor Coordination: Communicate effectively with vendors during callouts, ensuring clear updates until completion of works.
8. System Updates: Update the Si Local Ticket System, follow up on BMS defects, and track issues through daily shift reports and CMMS open work orders.
9. Remote Adjustments: Remotely reset units and adjust temperatures as requested.
10. Energy Efficiency: Analyse PUE data, support energy efficiency initiatives, and ensure customer PUE targets are maintained.
11. Battery & UPS Reporting: Produce weekly battery monitoring reports and real-time UPS discharge reports during EMEA UPS maintenance servicing.
12. Management Reporting: Assist in preparing monthly management reports for the customer.
13. System Monitoring: Monitor Mimic, BMS, and alarm systems.
14. Permit to Work: Control the permit to work system, ensuring all live permits are clearly visible and compliant with site policies.
15. Incident Management: Identify and mitigate potential risks by reviewing RAMS and access permits.
16. Switching Schedules: Oversee and review switching schedules for planned and reactive maintenance, including external contractor activities.
17. Logbook Maintenance: Maintain logbooks in accordance with System Control protocols.
18. Team Collaboration: Work with the Technical Manager to align with shift teams and attend team briefings.
19. BMS Calibration: Maintain optimal operational levels of all BMS controls and equipment, including sensor calibration.
20. Training & Development: Support technician and apprentice training on BMS-related issues, including mock drills and scenario training.

Core Competencies:

1. Qualifications: Formal electrical apprenticeship.
2. Experience: Strong background in building services.
3. cGxP Expertise: Experience and training in cGxP environments.