Senior User Experience Designer

TN United Kingdom; London; On-site; GBP 40,000 - 80,000

Job description

Social network you want to login/join with:

JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions.

We are part of one of the new ventures within the business accelerator, focused on developing products that put the customer at the centre. We have created a new B2B organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences.

Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers.

We are looking for a deeply engaged product designer to join us. In this role, you will be part of a multi-disciplinary team of designers, user researchers, product and engineers creating products and services for our customers. This role requires an extensive understanding of experience design for digital products and services with a focus on B2B. A balanced understanding of strategy, user research, and visual design is a must.

Currently, our team is still small - meaning you’ll be able to have a big impact on the overall direction and shape the future together with our customers, users, and team members.

Responsibilities include:

1. Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new B2B customer-focused products and services.
2. Have a clear understanding of the business drivers behind product goals.
3. Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers.
4. Use customer insights and data to inform the user experience.
5. Creating and delivering high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design.
6. Deliver design outcomes to stakeholders in a timely manner and efficient execution.
7. Proactively contribute to design systems and other design toolkits.
8. Working closely with leads to ensure deliverables are consistent with the design systems.
9. Manage the handover and support of your designs to engineering and product development teams.
10. Work closely with other disciplines to understand and provide feedback to design context and research.
11. Participate in user research and usability studies on your work, creating interactive prototypes to iterate and refine your designs.
12. Providing accurate estimation of tasks and help with prioritisation.
13. Present design and communicate work to team members and stakeholders.

Requirements

1. Solid hands-on experience as Senior Product/UX designer, across multiple devices and platforms (experience with B2B applications preferred).
2. Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables.
3. Ability to synthesise complex, interdependent, and sometimes competing needs and data.
4. Effective communication of design solutions across roles & levels.
5. Aware and practical understanding of current technologies and their application and relevance to digital experiences.
6. Proven understanding of B2B product design.
7. Solid communication and interpersonal skills.
8. Ability to actively listen, hear and understand what is said and not said, and with nuanced comprehension of meaning and intent.
9. Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
10. Flexibility / adaptability (ability to change direction based upon team and stakeholder consensus).
11. Proficiency with modern design systems, prototyping software and design tools (we use Figma).
12. Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods.
13. Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment.
14. Experience in the Atlassian suite of software (Jira & Confluence) is desirable.
15. Bachelor’s degree in Design, HCI, or related field or equivalent professional experience.

If this sounds like an interesting opportunity to you, let’s chat!