Senior Specialist, Customer Management

NewDay; London; Hybrid; GBP 40,000 - 80,000

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Senior Specialist, Customer Management

Job no: 502686
Work type: Permanent Full Time
Location: London - Hybrid
Categories: Credit Risk

Your new role at NewDay

The role holder will take a prominent role in many aspects of the Customer Management function in Credit Risk across the NewDay card products and lending portfolios helping develop analytical ways to identify, understand, and run credit risk on our portfolios.

They will be investigating our exposure to different kinds of credit risk, and our resilience in times of market stress, and proposing activities to handle these while understanding and engaging with our customers' needs.

In your first 12 months you'll deliver

• Analysis and optimisation of our existing portfolio strategies to generate insights in a robust and efficient way. Identification and implementation of strategy improvements.
• Development of new portfolio strategies and customer treatments to improve customer payment rates, risk profile, impairment and customer outcomes.
• Generation of insights into strategy tests that are running on the portfolio, recommending how to take the test forwards. Development of new tests where appropriate.
• Analysis of new data sources to understand how they can enhance our credit risk capabilities within existing customer management.
• 1LoD on Governance surrounding existing customer strategies.
• Mentoring and supporting junior team members, both within Customer Management and wider Credit Management team.

What you'll bring

We need knowledge, experience + expertise in:

• University degree level or similar with highly numerate and analytical background.
• A strategic problem solver; highly intellectual with commercial competence.
• High level of self-motivation and working to the highest standard within agreed timelines.
• Strong coding experience (Preferably Python or SQL), proficient with all Microsoft Office products as well as Experience in Tableau or Power BI tools.
• Proven experience within a regulated financial services organisation.

And would love you to know or learn:

• Non-linear risk models and how to best utilise the power of them.
• Delivering analytical insights from big data.
• Ability to work positively within an agile environment with changing priorities.

Where next?

NewDay is a high growth fintech and there are always opportunities within the company. Your progression and success are important to us, we provide learning tools and insights to drive your career.

About NewDay

We help people move forward with credit and help our colleagues to move their careers forward too.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.

Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don't discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we'll put reasonable adjustments in place to support you.

Our dynamic NewDay culture

We're focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working - with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.

We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.

At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you'll get extra days as you build your career with us.

NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you're in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.

Our tax efficient green car and cycle to work schemes save you money (and help the planet).

Ask your Talent Acquisition Partner to tell you more about any of our perks.

Let's talk about this role - Apply now or contact [e-mail] with any queries.

#LI-Hybrid

#LI-DS1

Advertised: 27 Mar 2025 GMT Standard Time
Applications close: 04 Apr 2025 GMT Daylight Time