Customer Success Specialist

Direct message the job poster from Ascendion

Master of Sourcing & Engaging Top-Notch Technical Talent

We are urgently looking for an Customer Success Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in IOT products and solutions.

Required:

• An experience and/or excellent understanding of and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory).
• An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory).
• SaaS experience is a must
• Fluent written and verbal communication in English is required (mandatory).
• Excellent communication, listening and analytical skills (mandatory).
• Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory).
• Excellent time management, organizational and prioritization skills (mandatory).
• General understanding about IOT products and solutions.
• Structured “can-do” approach to open matters and tasks in a demanding environment.
• Methodical and conscientious documentation skills.
• Willingness to develop while identifying opportunities over self-reflection.

About Us:

Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Technology, Information and Internet