Fully Remote Mortgage Customer Service Advisor

• 100% REMOTE WORKING WITH ALL EQUIPMENT SUPPLIED
• START DATE OF 9TH JUNE 2025
• GBP25,000 + BONUS

Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything comes back from these checks, please make us aware on your application.

In line with GDPR regulations: To proceed with your application, we will need to contact you via email, telephone, and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY:

1. High-volume, telephone-based, Customer Service experience (B2C)
2. Experience working in an FCA regulated environment

Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style of lending and want to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking confident, empathetic, and experienced Customer Service Agents to join them from 9th June 2025. (This is a fixed start date, with no negotiation).

The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a high-volume call center background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call center experience.

SOME of their FANTASTIC benefits include:

• FULLY REMOTE working with FULLY REMOTE training
• All I.T equipment supplied
• A yearly bonus
• Frequent staff incentives which include high street vouchers
• Annual awards
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships
• PROGRESSION!