Senior Coordinator, Program and Student Services

CEA Study Abroad; London; On-site; GBP 30,000 - 50,000

Job description

Your Role:

The Senior Coordinator supports students throughout their programs, from logistics to cultural integration, ensuring a seamless and enriching experience. Duties include administrative tasks such as programs management from development to review, managing seasonal residence life staff, and handling of escalated student welfare cases.

What You’ll Do:

• Develop and lead initiatives designed to measurably improve the student experience.
• Serve as a main point of contact for students, providing information and resources.
• Provide a range of needs led interventions aimed at empowering students to manage a range of wellbeing, cultural, health related difficulties including the provision of advice or referral to specialist services.
• Act as an escalation point for student concerns on health and safety and satisfaction issues.
• Plan and execute program activities, including student excursions and local events.
• Assist with student activities, arrivals, and guided tours to help students navigate their new environment.
• Support housing maintenance and assist with student accommodations in collaboration with the Housing Coordinator.
• Maintain records using Salesforce and contribute to improvement strategies.
• Participate in weekly staff meetings.
• Manage stakeholder relationships and collaborate with external vendors.
• Line management of seasonal staff.
• Be part of the emergency phone rotation for student support.
• Collaborate with local staff and external partners to enhance program success.
• Deputize for Director of Program and Student Services in their absence.

What Makes a Great Candidate:

• Bachelor’s degree or equivalent.
• Fluency in English.
• Experience working with students, particularly international students.
• Significant experience of providing wellbeing interventions to adults or young adults.
• Staff supervisory experience.
• Experience of housing coordination.
• Ability to work with diverse identities.
• Experience living or working abroad, with a knowledge of the local culture, history, business practices, and academic environment.
• Knowledge of the U.S. higher education system.
• Authorization to work in the location of the role.

Competencies:

• Resilient and adaptable.
• Deadline-oriented.
• Budget and event management experience.
• Excellent verbal and written communication skills.
• The ability to foster strong relationships with internal and external stakeholders.
• Able to work independently, while contributing to a team.
• Strong problem-solving abilities and a flexible, creative approach.
• Proficiency with Microsoft Office, CRM systems, and other digital tools.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

The closing date for applications is 7 March 2025.

Who We Are:

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad.

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.