Senior Program Manager, Driver Capacity / DSP Vendor Management, Amazon Logistics

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Senior Program Manager, Driver Capacity / DSP Vendor Management, Amazon Logistics

Amazonは、地球上で最もお客様を大切にする企業を目指しています。さらに高いレベルのカスタマー・エクスペリエンスを実現したいサービスのひとつが、お客様に笑顔をお届けする配送事業です。
Amazonのラストマイル配送を担うデリバリーサービスパートナー（DSP）事業のビジョンは、オーナーとして事業を経営する世界最高のチャンスとなること。安全で質が高く、持続可能な物流会社を小規模事業主が経営することで、自分自身、働く仲間たち、そして地域社会のためにより良い人生を築くことを応援することです。
私たちは、このDSP事業において、DSP向けの付加価値サービス（VAS）を設計・構築し、チームの急成長をリードするシニア・プログラム・マネージャーを求めています。VASは、新しいDSPパートナーが配送業を始め、軌道に乗せるために必要なサポートです。私たちはDSPにとって役立つ最高のサービスを社外のベンダーと協力して提供し、DSPの事業の成功を実現します。

人材採用やマーケティング業界のサードパーティーベンダー管理経験がある方が、このポジションに向いています。理想的な候補者は、中小企業の人材採用に関連する経験がある、意欲的なセルフスターターです。このポジションでは、社内外のステークホルダーと協力し、DSPのドライバー採用における課題をよく理解して解決策を考え、プロジェクトを企画・実行します。また起業家であるDSPオーナーとコミュニケーションし、クリエイティブな発想でドライバー採用の課題を解きます。不確定要素が多い環境に抵抗がなく、毎日変わる問題に楽しんで取り組めること。複雑な問題をシンプルに伝えることができる優れたライターであること。人に影響を与え、優先順位をつけ、明確かつ説得力のあるコミュニケーションができるリーダーであること。そして、他の組織も巻き込んで全体の変革を推進することが求められます。

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we deliver smiles to our customers.
As Amazon's last-mile delivery provider, Delivery Service Partners (DSPs) vision is to be the world’s best owner-operated business opportunity, empowering small business owners to build a better life for themselves, their associates, and their communities by operating safe, high quality, and sustainable logistics companies.
To that end, Amazon is seeking an exceptional Senior Program Manager who will be part of a group that’s defining and building value added services for DSPs to set them up for success and rapid growth. Value Added Services (VAS) are introduced to new partners with the objective of overcoming entry barriers to start a logistics delivery business and operate it efficiently. We ensure that DSPs have a hassle-free and enriching operational experience by utilizing best-in-class services offered by Amazon selected vendors.

The successful candidate in this role will have a strong background managing third party vendors from recruiting and marketing industry. The ideal candidate is a motivated self-starter with proven background in recruitment of employees in a small-scale environment. The candidate will collaborate with internal and external stakeholders to identify root causes of driver shortage, implement actionable ideas and execute projects to obtain expected outcome to address the issues of driver capacity. You are comfortable to communicate with DSP owners to dive deep and work backwards to generate creative ways of alleviating their pain points. You are comfortable dealing with ambiguity and enjoy working on different problems every day. You must be an excellent writer who can succinctly communicate complicated issues in business terms. You are a leader who can influence people, prioritize, communicate clearly and compellingly and understand how to deliver outstanding results within a strong and talented team, as well as being able to drive change across other organizations.

KEY JOB RESPONSIBILITIES

1. Create and drive conceptual ideas on hiring delivery drivers for Amazon’s Delivery Service Partners.
2. Manage 3rd party vendors, resolve pain points, and work with country teams to create development plans for new services, and execute project plans for the launch of new features.
3. Support world-wide program teams to implement the local VAS strategy and ensure services are provided in full and in the right quality.
4. Manage pilot projects to test new services and roll out negotiated services across the country, continuously improve our service offering.
5. Act as the ‘product owner’ for assigned categories, possessing a complete understanding of internal and external variables that impact the product. This includes owning forecasting, monitoring, driving changes to achieve business objectives.
6. Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendor's development.
7. Be main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis.
8. Coordinate consolidated order execution and administration.

A day in the life
This role is based in Tokyo and allows you to connect with internal stakeholders from compliance, account management, legal and finance. You will be working closely with external local vendors that offer HR and marketing services to alleviate pain points in driver recruitment of our logistics partners. You’ll look after all elements of vendor relationships, from acquiring services, negotiating costs and creating legal contracts in Japanese to keep track of program performance.

BASIC QUALIFICATIONS

• Bachelor's degree
• 5+ years of experience in HR services and recruiting industry OR 5+ years of experience in vendor negotiation and project management in logistics-related industries
• Experience in process improvement using data
• Business level of Japanese and English

PREFERRED QUALIFICATIONS

• Experience in HR shared services, recruiting services, marketing services
• Experience of entrepreneurship and working in a start-up environment
• Excited about working in a diverse group and contributing to an inclusive culture

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.