Reservations Manager

Sodexo Group; Greater London; On-site; GBP 40,000 - 60,000

Job description

We are looking for a Reservations Manager to join our excellent team at Fulham Pier! The successful candidate will manage all customer inquiries via phone and email, maximising revenue and upsell opportunities, and address customer queries related to all public events and private bookings. This is a key role in ensuring the smooth running of Fulham Pier’s multiple functions and providing excellent customer service.

What you’ll do:

• Process and manage reservations in line with seven rooms standards.
• Respond to all customer communications within 24 hours.
• Ensure all financial transactions are correctly processed and recorded.
• Maintain accurate records of dietary requirements, allergens, upsells, and special requests.
• Conduct regular team meetings to address goals, updates, and training needs.
• Lead and supervise the reservations team to ensure operational excellence.
• Maintain accurate and efficient use of seven rooms for booking management.
• Achieve or exceed KPIs, including upselling rates, response times, and customer satisfaction.
• Collaborate with other teams to optimise the customer journey.
• Ensure GDPR compliance and secure handling of customer data.

What you bring:

• Proven experience in a sales or reservations role, preferably within the hospitality industry.
• Knowledge of the local market.
• Strong communication and negotiation skills, both verbal and written.
• Ability to manage time effectively and meet multiple demands.
• Proficiency in CRM or reservation software.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.