Reservations Manager : London A GBP 45,000

Reservations Manager - London A£45,000

Fancy being part of a really cool hospitality company in London? They have multiple sites across the city - fun places with great food, drinks, and a lively party vibe. They're expanding, with a new site opening in 2025 - exciting times! This role is based at head office in central London, Monday to Friday.

A great opportunity to work for a stylish and vibrant company with great people culture.

Responsibilities:

1. Responsible for taking reservations and managing the reservation team across multiple venues.
2. Dealing with and resolving customer requests, questions, and complaints.
3. Analyse and provide sales information.
4. Responsible for the daily supervision of the Reservations Sales Agents.
5. Motivate and lead Reservations Team to exceed guest expectations.
6. Responsible for training and monitoring reservation agents on an ongoing basis.
7. To maximise all sales opportunities by ensuring a sales attitude is adopted at all times and being aware of all sales opportunities within all areas of the business.