Reservations Manager

The Peninsula London is pleased to announce that we are seeking a Reservations Manager who will report to the Revenue Manager. This role will mainly focus on Rooms Reservations ensuring upkeep and constant improvement of The Peninsula Service Principles whilst converting maximum revenue contribution.

• An exceptional opportunity to join our high-profile flagship hotel in London.
• Market-leading remuneration, service charge, and attractive benefits.
• Join our award-winning group, working alongside a highly experienced team.

Key Accountabilities

• Direct the functions, administration, and leadership of the Reservations Team to meet planned budgets and expenses.
• Ensure that the team is building the foundation – understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
• Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximise both Rooms and F&B sales and revenues.
• Responsible for monthly analysis and presentation of the Departmental expenses and revenue generation and formulates timely sales strategies to maximise sales, and average room rate referencing the hotel’s commercial targets.
• Ensure proper inventory control of room availability in close collaboration with the Director of Revenue.
• Handle no show and cancellations in accordance with policy and procedures.
• Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Seek out improvement for better service standards and to anticipate guest needs.
• Hire, develop, motivate, supervise, and coach department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.

General Requirements

• 3 years experience in Front Office/Reservations Operations within the same capacity of a luxury international property.
• High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.