Researcher Development Manager

Askable; London; On-site; GBP 40,000 - 70,000

Job description

Heads up! This role is based 100% in-person from our office in Shoreditch, London.

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About Askable

Hey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Deliveroo, Tesco, Pizza Hut, BBC, Mastercard and hundreds more. Not bad right?

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

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Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful.

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

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About the role

As Researcher Development Manager, you’ll be responsible for the recruitment, screening, selection, and training of the freelance Askable-certified researchers we partner with to deliver projects for our EMEA client-base.

You’ll become the leading advocate in the ‘Askable way’ of running research and ensure that all research projects we undertake are delivered to the standards we’ve defined for ourselves.

You’ll be accountable for researcher engagement and upskilling as well as quality assurance, making sure that the researchers understand what is expected of them and that the work they produce is in line with our vision for six-star customer experience.

What you’ll do

• Proactively acquire new researchers and grow our panel based on the requirements and needs of the Delivery teams in both EMEA and the USA.
• Screen, hand-select, and certify each researcher to ensure only the best quality is selected to join our Askable-certified pool and work on projects for our clients.
• As new projects dictate, rapidly acquire new researchers who meet specific criteria to ensure we’re always responsive to client needs.
• Introduce researchers to the Askable way of running research, build trust, inspire confidence and set them up to be advocates and ambassadors for our brand.
• Train researchers to deliver our services - namely Project Delivery, Insight Streams and Continuous Usability tracks - to an impeccable six-star standard, ensuring there is absolute clarity of expectations, confidence in execution and support in delivery.
• Run ad-hoc upskilling sessions to further develop their research skills which benefit Askable, for example in generative research, accessibility research, continuous discovery etc.
• Be the first point of contact for all our Askable certified researchers, outside of their work on projects.
• Work with the marketing team to nurture our community of researchers via Slack, connecting them to our content/ambassador programs, driving referral programs, running workshops and training webinars etc.
• Own a researcher feedback program to ensure we’re consistently improving and building upon the researcher experience to ensure we have 6-star inputs to drive six-star outcomes.

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Skills and experience you’ll bring

To hit the ground running in this role you’ll need at least 3 years working in a relationship-based, customer-facing role such as Customer Success Manager, Account Manager, Partnerships Manager with:

• A background and experience in UX Research.
• Excellent verbal and written communication skills to deliver a recruitment, training, and engagement program with a community of researchers.
• Confidence & clear communication skills — you’re able to communicate with authority and you’re not afraid to give direction, share feedback, and set clear expectations.
• An ability to quickly learn and understand the Askable way of research, and position yourself as its leading expert and advocate.
• A metrics-driven approach: you’ll be familiar with KPIs and targets and know how to focus on needle-moving activities to drive the team forward.

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The mindset you’ll need

• Winning with your team: You’ll be proud of the individual work you do, but find winning as a team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
• Independence and curiosity: You won’t find cabinets full of step-by-step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
• Growth focused: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
• Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.
  

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Perks and benefits

Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but here are a few to whet your appetite.

• Competitive Salary
• Bonuses for hitting & exceeding targets
• Extra 15 days of paid annual leave (We call them Askable Days and we all take them on the same day so no one can bother you on that day)
• Breakfast on us, every day!
• Opportunities for international travel, including a trip to Askable HQ in Australia soon after starting
• Plus more—we'll be happy to chat about all our other perks during the interview process!

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️Before you go...

Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.