Enable job alerts via email!

Practice Manager

NHS

Birmingham

On-site

GBP 40,000 - 80,000

3 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking a dynamic Practice Manager to lead their team in delivering exceptional patient care. This role encompasses operational and strategic management, ensuring compliance with healthcare regulations while fostering a positive work environment. You'll work closely with clinical teams and administrative staff to enhance patient services and drive efficiency. This is a rewarding opportunity for a motivated individual with a strong background in healthcare management, looking to make a significant impact in a supportive and evolving practice. If you are passionate about improving healthcare delivery, this role is perfect for you.

Qualifications

  • Experience in managing multidisciplinary teams in healthcare settings.
  • Strong knowledge of HR management and employment law.

Responsibilities

  • Oversee daily operations ensuring optimal patient care and compliance.
  • Manage HR functions including recruitment, training, and performance.

Skills

Leadership Skills

Financial Management

HR Management

Communication Skills

Problem-Solving Skills

IT Literacy

Education

Management Experience in Healthcare

Knowledge of CQC Compliance

Tools

SystmOne

Job description

We are seeking an experienced and dynamic Practice Manager to lead and develop our team, ensuring efficient operations, financial sustainability, and the highest levels of patient care. This is an exciting opportunity for a highly motivated individual with a strong background in healthcare management, leadership, and strategic planning.

Main duties of the job

The Practice Manager will play a pivotal role in the overall management, strategic planning, and future development of the practice. Working closely with the GP Partners, clinical teams, and administrative staff, you will ensure the smooth day-to-day operation of the practice while driving improvements in patient care, efficiency, and staff wellbeing.

This is a highly rewarding and varied role, where you will oversee all aspects of HR, finance, compliance, patient services, IT systems, and practice development.

About us

Downsfield Medical Centre is a well-established, patient-focused GP surgery committed to delivering exceptional primary care services to our local community. We provide a high standard of patient care through a multi-disciplinary team, which includes GPs, practice nurses, pharmacists, healthcare assistants, care coordinators, and administrative staff. Our practice serves approximately 4500 patients and is continuously evolving to meet the challenges of modern general practice.

Job responsibilities

Key Responsibilities

Operational & Strategic Management:

  • Oversee the day-to-day operations of the practice, ensuring smooth workflow and optimal patient care.
  • Lead and coordinate all practice functions, including administration, finance, HR, and IT.
  • Develop, implement, and monitor policies and procedures to ensure efficiency and compliance.
  • Plan and lead change management initiatives to improve practice services.
  • Ensure the practice meets Quality and Outcomes Framework (QOF) targets and contractual obligations.
  • Manage and support the implementation of the practice development plan (PDP).
  • Act as a key liaison with the Primary Care Network (PCN), PCN Manager, and ARRS staff.
  • Represent the practice at external meetings and engage with key stakeholders, including NHS England, Integrated Care Boards (ICBs), and local authorities.

HR & Workforce Management:

  • Provide functional management for all clinical and administrative staff.
  • Oversee the recruitment, onboarding, and retention of staff, ensuring robust induction processes.
  • Develop and maintain succession planning for key roles within the practice.
  • Implement and manage an effective appraisal system, performance management, and staff training programmes.
  • Ensure compliance with HR legislation, managing employee relations including disciplinary and grievance procedures.
  • Ensure all staff have appropriate training, including statutory and mandatory requirements.
  • Oversee the practice's financial management, including budgets, accounting systems, payroll, and cash flow forecasting.
  • Manage partner drawings, PAYE, and NHS pensions.
  • Ensure the practice operates cost-effectively while maximising income opportunities.
  • Maintain financial oversight, including forecasting and reporting to the Senior GP.
  • Work with the accountant to ensure accurate end-of-year financial reporting.
  • Ensure the practice has adequate insurance coverage.

Compliance & Risk Management:

  • Ensure CQC compliance, preparing for inspections and implementing required changes.
  • Manage health and safety protocols, including risk assessments and staff training.
  • Ensure adherence to Information Governance (IG) and IT security protocols.
  • Maintain an effective business resilience plan (BRP) to ensure continuity of services.
  • Oversee data protection compliance (GDPR) and patient confidentiality policies.
  • Maintain and enhance patient experience by ensuring high-quality service delivery.
  • Oversee patient feedback systems, including handling and resolving complaints in line with NHS guidance.
  • Manage Patient Participation Groups (PPGs) to encourage patient engagement.
  • Ensure the practice promotes and increases the use of online patient services.
  • Manage internal and external communication strategies, including practice newsletters and website updates.

IT & Facilities Management:

  • Oversee the practices IT infrastructure, ensuring system security and efficiency.
  • Manage IT contracts and relationships with system providers.
  • Ensure the smooth running of practice premises, including maintenance, cleaning, and security.
  • Oversee procurement of medical and office supplies, ensuring value for money.
  • Coordinate and manage the practice diary, ensuring efficient scheduling of meetings and clinics.

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Person Specification
Qualifications
Experience
  • Experience in a management role, preferably within healthcare or general practice.
  • Strong leadership skills with experience in managing multidisciplinary teams.
  • Proven ability in financial management, including payroll, budgeting, and forecasting.
  • Strong knowledge of HR management, employment law, and workforce planning.
  • Experience in handling NHS contracts, QOF, and primary care targets.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong IT literacy and experience in managing practice IT systems.
  • Knowledge of CQC compliance, Information Governance, and health & safety legislation.
  • Knowledge of clinical systems (SystmOne).
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Practice Manager

Only for registered members

Birmingham

Hybrid

GBP 35,000 - 45,000

4 days ago
Be an early applicant

Events Executive

Only for registered members

Birmingham

Remote

GBP 25,000 - 45,000

Yesterday
Be an early applicant

Senior Delivery Practice Manager (Public Sector) UK, Public Sector Professional Services - UK

Only for registered members

Remote

GBP 70,000 - 110,000

12 days ago

Practice manager in GP surgery in Dudley

Only for registered members

Birmingham

On-site

GBP 40,000 - 60,000

2 days ago
Be an early applicant

Interim Practice Manager

Only for registered members

Birmingham

On-site

GBP 60,000 - 80,000

8 days ago

Interim Practice Manager

Only for registered members

Birmingham

On-site

GBP 60,000 - 80,000

8 days ago

Deputy Practice Manager

Only for registered members

Walsall

On-site

GBP 30,000 - 50,000

Yesterday
Be an early applicant

Practice Manager

Only for registered members

Leicester

On-site

GBP 40,000 - 60,000

Today
Be an early applicant

Practice Manager

Only for registered members

Banbury

On-site

GBP 60,000 - 80,000

Yesterday
Be an early applicant