Team Manager, Strategic Account Services

Amazon; London; On-site; GBP 50,000 - 90,000

Job description

Team Manager, Strategic Account Services

Job ID: 2915345 | Amazon EU SARL (Poland Branch)

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. Amazon has a long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with customer-facing websites selling physical goods in five European countries, plus Japan, China, India, Canada, Mexico, Brazil, Australia, UAE and Singapore. Amazon also manages a substantial cross-border business, serving customers in more than 100 countries every month with exports from our current websites.

Amazon is looking for an experienced Strategic Business Consulting Manager to drive and lead the team recruiting and growing sellers within one or more product families to better serve European customers as part of EU Expansion Team in Poland.

Key job responsibilities

1. Build and manage a team of Marketplace Consultants to grow Sellers in Poland and Europe.
2. Build and grow your own consulting portfolio of 4-6 sellers.
3. Achieve business and financial objectives and drive the growth of Amazon’s third-party business in selected categories.
4. Identify opportunities to improve the Marketplace business for all sellers through scalable solutions and manage the roll-out of these solutions.
5. Share learnings with your global counterparts (EU, US and Asia teams) to drive best practices and to identify new opportunities.
6. Conduct deep dives to understand root causes of seller performance and actions to accelerate growth.
7. Work closely with Category teams to identify category specific growth opportunities.
8. Identify and manage projects to improve customer and seller experience, working closely with internal and external teams.

BASIC QUALIFICATIONS

• Fluency in English and at least one other European language (Polish).
• 2 years experience in managing a team.
• 5 - 8 years of working experience in management consulting, product management, sales management or similar.
• Track record in people management skills.
• Excellent written and verbal communication skills.
• Strong analytical skills (including advanced excel and database analysis).
• Ability to drive successful projects with a wide range of people at all decision-making levels.
• Experience solving analytical problems, either in professional experience (data analysis) or education.
• Ability to thrive in an ambiguous environment.
• Highly organized and results oriented.

PREFERRED QUALIFICATIONS

• Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements.
• Strong business judgment, proven ability to influence others.
• Experience using Salesforce.com or other CRM tool.
• Creative, has initiative, and can constructively advocate on behalf of the customer.
• Experience in retail and/or a technology / eCommerce business preferred but not essential.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Posted: January 31, 2025 (Updated 8 days ago)