Program Manager - Strategic Account Services, EU SAS Central Team

Amazon; London; On-site; GBP 45,000 - 80,000

Job description

Program Manager - Strategic Account Services, EU SAS Central Team

What is Amazon Strategic Account Services (SAS) and its purpose?

The SAS Team aims to leverage the full potential of each Amazon Seller, helping them to navigate the increasing complexity of the eCommerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and customer-focused approach to achieve commercial goals of Amazon Sellers. Our holistic service offering includes topics such as international expansion, portfolio optimization, fulfillment strategy, product presentation, B2B sales, promotions, advertising strategy, and brand building. In parallel to this strategic support, Sellers also receive enhanced operational support by a separate team of operational experts.

What is the role of SAS Program Manager (PM) with a focus on Account Management Tools and its purpose?

The SAS Program Manager, focused on Account Management Tools, plays a crucial role in optimizing account management operations and enhancing seller relationships. This role involves gathering business requirements, prioritizing features, and coordinating with product and technical teams to ensure seamless tool and feature implementation. Additionally, the Program Manager is responsible for driving user adoption through targeted training and support, analyzing tool performance, and continuously improving its functionality to maximize its impact on business outcomes. By effectively managing the Account Management Tool, the Program Manager empowers account managers to work more efficiently and improve seller satisfaction.

We are open to hiring candidates to work out of one of the following locations:

Munich or Luxembourg

Key Job Responsibilities

The AM Tools Program Manager is a part of the Fees, Tools & Expansion team within the central EU SAS Product Team.

Roles & Responsibilities:

1. Business Requirements Gathering and Prioritization:
   - Collaborating closely with key stakeholders, including Account Management teams, Product team, and operations, to understand their specific needs and pain points.
   - Prioritizing requirements based on business impact, user adoption, and technical feasibility.
   - Creating detailed functional specifications and user stories to communicate requirements to the technical team.
2. Technical Coordination and Delivery:
   - Partnering with the development team to translate business requirements into technical solutions.
   - Monitoring project timelines, ensuring adherence to release schedules, and managing risks and dependencies.
   - Collaborating with Central teams to ensure smooth integration with existing systems.
3. User Adoption and Training:
   - Developing comprehensive training materials, including user guides, videos, and online courses.
   - Organizing training sessions and workshops to educate users on the tool's functionalities and benefits.
   - Establishing a dedicated support channel to assist users with any questions or issues.
4. Feature Adoption and Optimization:
   - Analyzing user behavior and identifying opportunities to improve tool adoption and usage.
   - Implementing targeted campaigns and incentives to encourage feature adoption.
   - Gathering feedback from users to identify areas for improvement and prioritizing feature enhancements.
5. Performance Monitoring and Optimization:
   - Tracking key performance indicators (KPIs) to measure tool adoption, user satisfaction, and business impact.
   - Identifying bottlenecks and inefficiencies in the tool and working with the technical team to implement solutions.
   - Conducting regular reviews and audits to ensure data quality and accuracy.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent
- Experience with MS Office Suite, CRMs (Salesforce) and other systems
- Demonstrated track record of leading cross-functional initiatives
- Strong analytical and problem-solving skills
- Experience with data analysis and creating performance metrics
- Good written and verbal communication skills
- Proven ability to manage multiple stakeholders and priorities

PREFERRED QUALIFICATIONS

- Background in Paid Seller Services or account management
- Master's degree in Business Administration, Technology Management, or related field
- PMP or other project management certification
- Experience with agile methodologies and software development lifecycle
- Prior experience managing technical products or platforms
- Experience with process automation and workflow optimization
- Experience with change management and training program development
- Track record of implementing enterprise-scale tools or systems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.