Salesforce Administrator

TransUnion; Leeds; Hybrid; GBP 30,000 - 60,000

Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Salesforce Administrator to join our growing team.

Day to Day You’ll Be:
In the first 90 days:

1. Focused on our CRM program to deliver top-notch functionality for Sales, Operations, and Marketing teams.
2. Ensure consistent global processes across departments.
3. Participate in backlog refinement to assist Product Owners with Salesforce capabilities and evaluate the pros and cons of specific implementation options.
4. Configure and develop Salesforce functionality aimed at enhancing the Customer Experience for our Operations teams.

Beyond 90 days:

1. Continue to enhance the functionality and capabilities of the platform for our Service, Support, and Operations groups.
2. Contribute your expertise to evolve the development team’s operating mode.
3. Provide guidance on Salesforce capabilities to the business community.

Essential Skills & Experience:

1. Bachelor’s degree required - Computer Science, MIS or equivalent.
2. Experience with Salesforce clouds with focus on Service and Experience Clouds.
3. Demonstrated experience and knowledge of relational databases, data modeling, unit testing, and ETL tools.
4. Experience with Agile development methodologies such as SCRUM and Kanban.
5. Experience with web services (REST & SOAP, JSON, LWC, XML, APEX, VisualForce, and SOQL, etc.) a plus.

Desirable Skills & Experience:

1. Track record years of experience in software development with 3 of those years working on the Salesforce platform in an admin capacity.
2. Direct experience working on CRM projects for middle market and enterprise size companies.
3. Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development.
4. Force.com Certified Administrator Certification is preferred.
5. Force.com Certified Developer and AI Specialist Certifications are desired.

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward-thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams), our benefits package comes with:

1. 26 days’ annual leave + bank holidays (increasing with service).
2. Global paid wellness days off + a bonus day off to celebrate your birthday.
3. A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
4. Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools.
5. Access to our diversity forums and communities so you can get involved in causes close to your heart.

TransUnion – a place to grow:
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real; let's confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full-time, don’t let this stop you from applying. Let us know if you’re looking for a part-time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team; you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [e-mail].

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview, your recruiter will inform you of this.

We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/

#LI-Hybrid

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.