Salesforce Administrator

RAM Tracking; Leeds; On-site; GBP 35,000 - 55,000

Job description

RAM Tracking, a leading provider of vehicle tracking and field service management solutions, is seeking an experienced Salesforce Administrator to streamline our CRM operations and drive business efficiency. This role presents an exciting opportunity to join a rapidly growing technology company and make a significant impact on our systems during a transformative period.

About Us

RAM Tracking has just been acquired by Klipboard (Previously KCS) and is primed for its next stage of growth. We deliver innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth journey. Following significant investment and recent product launches, we're transforming how businesses manage their mobile workforce and are positioned for substantial expansion in international markets.

Role Overview

As our Salesforce Administrator, you'll drive efficiency and growth by optimising our CRM infrastructure. You'll manage user access, build powerful reports, automate business processes, and ensure data integrity during an exciting system revamp. The role demands someone who can prioritise independently, enhance user experience, and maintain compliance in a fast-paced environment.

Key Responsibilities

• Manage Salesforce users: including roles, profiles, and permissions
• Build custom reports and dashboards: that deliver actionable business insights
• Prioritise work independently: across support tickets and project tasks
• Lead system automation projects: to streamline business processes
• Support business-wide system changes: as part of our CRM transformation
• Liaise with users: to optimise system efficiency and workflow
• Maintain GDPR compliance: in a fast-paced environment
• Merging accounts/leads and de-duplicating data: to ensure data integrity
• Perform data imports: accurately and efficiently

Essential Experience & Qualifications

Required Experience:

• 2-3 years working as a Salesforce administrator
• Experience working in an Agile environment using Jira/Confluence/Metro Retro
• Proficiency with MS Office products, including Word, PowerPoint, and Excel

Core Salesforce Skills:

• Platform Mastery: Deep understanding of Salesforce objects, fields, record types, page layouts, validation rules, workflow rules, and process builder
• Data Management: Strong capability in data import/export, cleaning, validation, and security
• User Management: Expertise in creating and managing user profiles, roles, and permissions
• Reporting & Dashboards: Ability to create insightful custom reports and dashboards
• Process Automation: Knowledge of workflow rules, process builder, and flows
• Classic & Lightning Experience: Proficiency in both Salesforce interfaces
• Problem-solving: Analytical approach to complex challenges

Advanced Salesforce Skills (Beneficial):

• Basic understanding of HTML and CSS for VisualForce and HTML email templates
• Basic Apex programming knowledge for custom triggers and classes
• Experience with Lightning components, App Builder, and Flow
• Knowledge of Salesforce integrations using APIs and web services
• Data migration expertise between Salesforce orgs
• Understanding of Salesforce security best practices

Soft Skills:

• Effective communication with technical and non-technical stakeholders
• Meticulous attention to detail
• Adaptability to new technologies and changing business requirements
• Basic project management capabilities

Certifications (Beneficial):

• Salesforce Advanced Admin Certification
• Salesforce Platform App Builder Certification
• Salesforce Platform Developer I Certification

You Will Be:

• Solution-focused: Able to identify and implement CRM solutions that drive business efficiency
• Detail-oriented: Meticulous in managing data integrity and system configurations
• Process-driven: Skilled at documenting and optimizing business processes
• User-focused: Committed to enhancing the user experience and adoption
• Independent: Capable of prioritizing work and managing multiple projects
• Collaborative: Effective at working with cross-functional teams to achieve business goals

What We Offer:

• Opportunity to play a key role during an exciting growth phase
• Being part of a PE-backed success story with significant investment
• Focus on professional development
• Collaborative and innovative work environment

RAM Tracking is an equal opportunity employer and welcomes applications from all qualified individuals.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting