Senior Salesforce Administrator

Length of contract: 5 months

What will your role be?

• Working closely with Product Manager and Business Analysts to recommend and agree CRM technological solutions to meet our business requirements.
• Being pro-active in suggesting improvements to the configuration of the system, or new tools or ways of working.
• Perform daily administration of Salesforce Sales and Service Cloud platforms, managing user accounts, generating reports and dashboards, automating processes, and handling routine tasks to ensure seamless system operation.
• Chairing Salesforce Architectural Design Authority (ADA).
• Working with other members of the Salesforce Design Authority and wider teams to determine plans and execute the best strategy.
• Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as new applications are developed.
• Accountability for the definition, creation, and maintenance of the Salesforce Reference Architecture.
• Mentoring and coaching team members inc. Junior and Senior Admins.
• Maintenance of Salesforce Sales and Service Platform.
• Hands on configuration - including but not limited to reports, page layouts, flows, Process Builders, workflows, validation rules, create and maintain custom objects, record types, object relationships, standard and custom fields.
• Provide day-to-day end-user support for Salesforce including case/incident resolution, dashboard creation, end user support and overall support.
• Working within schedules and deadlines to agreed business priorities.

What will you offer?

• Experience with Salesforce Service Cloud is preferred, although knowledge of other Salesforce products (i.e. Pardot & Marketing Cloud) would be great and a willingness to learn new things is essential.
• Salesforce Administrator Certification (essential)
• Salesforce Service Cloud Certification (nice to have)
• Strong understanding of Salesforce best practices and functionality.
• Proven experience in designing solutions on a Lightning platform.
• Excellent organisational skills, with the ability to multi-task and work to deadlines under pressure.
• Knowledge of Agile and SCRUM.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Engineering and Information Technology

Industries: Travel Arrangements