Employee Experience Coordinator/ Office Assistant

TCC Global N.V; Greater London; Hybrid; GBP 25,000 - 35,000

Job description

Job title: Employee Experience Coordinator/ Office Assistant

Location: Hayes, West London
Duration: Permanent or Part-time
Working Model: Hybrid
Salary: Competitive

About us: At TCC Global, we create innovative retail campaigns that drive customer engagement and brand loyalty. From product development to digital integration, we work with leading brands and retailers to deliver exclusive reward-based campaigns. Our solutions focus on loyalty, data monetisation, and revenue diversification, helping retailers build lasting connections with their customers.

The Role: We’re looking for an Employee Experience Coordinator/ Office Assistant to join us on a permanent or part-time basis at our UK office based in Hayes, West London. You’ll play a key role in creating a welcoming and well-organised workplace while supporting HR and employee engagement initiatives. As the first point of contact for employees and visitors, you’ll manage front desk operations, assist with office administration, and contribute to company-wide people initiatives. Core office days are Tuesday, Wednesday, and Thursday.

You will work alongside the Office and Facilities Coordinator, ensuring smooth office operations and enhancing the overall employee experience.

What you’ll be doing:

Employee Experience & HR Support

• Help organise engagement initiatives, events, and internal communications.
• Support the HR team with onboarding, scheduling interviews, and preparing welcome packs.
• Facilitate new hire onboarding by preparing welcome packs, processing employment documentation, setting up system access, and coordinating induction schedules.
• Gather employee feedback and contribute to workplace culture initiatives.
• Assist in coordinating training sessions and learning & development programmes.
• Manage and update employee records in HR systems, ensuring data accuracy and compliance with company policies and regulations.
• Provide administrative support for HR compliance, including tracking policy acknowledgements, managing documentation for audits, assisting with HR reporting, and distributing employee letters.

Reception & Front Desk Support

• Welcome employees, visitors, and vendors with professionalism.
• Manage reception, visitor sign-ins, and security protocols.
• Assist in handling mail, deliveries, and office hospitality (refreshments, meeting spaces).
• Assist with meeting room bookings and compliance with health & safety procedures.

Event & Logistics Support

• Help plan office events, team-building activities, and HR-led initiatives.
• Coordinate logistics for meetings, conferences, and off-site events.
• Assist with travel arrangements and compliance tracking.

What we’re looking for:

• Excellent interpersonal and communication skills, with a friendly and professional demeanour.
• Strong organisational and multitasking abilities, with a proactive approach to problem-solving.
• High attention to detail and ability to manage administrative tasks efficiently.
• Experience in handling front desk responsibilities and working in an office environment.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office.
• Good base HR knowledge.
• Familiarity with HR systems is a plus.

Our Core Values:

• Respect – Treat others how they’d like to be treated.
• Truth – Be open, honest, and learn from experiences.
• Collaborate – Work as one team to be smarter and better.
• Care – About our people, our clients, and our community.

What We Offer

• Competitive salary
• Growth and development opportunities
• A dynamic and supportive work environment

Ready to make an impact? Apply now and help us shape an exceptional employee experience!