Receptionist/Office Administrator - London

Receptionist/Office Administrator - London

Department: Operations

Employment Type: Permanent - Full Time

Location: London

Reporting To: Sarah Howell

Description

We are seeking an exceptional Receptionist to join our vibrant team at Energy Aspects. As a part of a dual reception desk, you'll be the first point of contact, and play a pivotal role in crafting a warm and professional welcoming experience. Your vibrant energy, attention to detail, and flair for multitasking will be essential in ensuring the smooth operation of our office environment.

As part of our team, you will handle a variety of administrative tasks and make a difference in the working environment for the wider business. Your responsibilities will include managing wellness events and ensuring the safety of the office. You will be the "go-to person" to support our dynamic team, with opportunities to learn, grow, and take on more responsibilities.

This position will require flexibility and the drive to go beyond the core hours when needed, ensuring we all fulfill our goals. All team members are encouraged to build their professional reputation within the industry and are supported by some of the most well-regarded energy sector commentators. You must be able to work independently, as well as be capable of planning and prioritising to achieve success. In exchange, we offer excellent remuneration, a high-performance culture, with challenging and exciting work.

Key Responsibilities

• Registering and greeting visitors, clients and visiting employees.
• Directing and announcing guests appropriately to EA colleagues.
• Manage the front desk and ensure a professional, tidy, and friendly environment.
• Managing and coordinating meeting room bookings, including setting up furniture and AV equipment as per meeting requirements and tidying up afterwards.
• Handling incoming phone calls, screening, and forwarding them to the relevant individuals.
• Ensure communal areas reflect our company's professional standards by maintaining cleanliness and order.
• Maintain the inventory of office supplies such as refreshments and stationery.
• Provide ad-hoc administration support to employees for office-related needs and inquiries.
• Manage incoming and outgoing correspondence, including mail and courier services.
• Assisting in organising internal company events or meetings including the arrangement of catering services if required (including occasionally outside of core business hours).
• Manage or support the Energy Aspects Wellness scheme which includes organising team lunches, wellness activities and Friday bar drinks.
• Support with employee onboarding including office orientation, ordering and distribution of company merchandise including business cards and welcome gifts.

Requirements

• Previous experience in a receptionist or similar customer-facing role.
• Fluent in English with excellent verbal and written communication abilities.
• Strong ability to multi-task and excellent organisation skills.
• Exceptional interpersonal skills with a customer-service mindset.
• Proven ability to work autonomously as well as working alongside a team.
• Strong interest in process improvement - finding ways to make operations more efficient and streamlined.
• Adaptability and resilience when facing changing priorities.
• Sound understanding of IT hardware & systems and basic understanding of office security protocols.
• Proficiency in Microsoft Excel, Word, and Outlook and capacity to learn new systems.

Our Culture & Benefits

Welcome to our unique workplace where a passion for our industry-leading product sits at the heart of who we are. Life at EA is completely eclectic, fostered through the global nature of the business and a real appreciation of the many cultures of our diverse team. We unite as a single, cohesive team through an array of social clubs that cater to a spectrum of interests, from running and yoga to football and culinary adventures. These groups create a collegial and dynamic atmosphere that extends beyond work, promoting a healthy and balanced lifestyle for our team.

Located in Canary Wharf with convenient access around London, our location offers nearby amenities such as shopping, gyms, dining, and lively bars. We provide daily refreshments, including fruit, hot drinks, snacks, and the expert services of an in-house barista twice a week, along with occasional exotic treats inspired by our global adventures. Our compensation packages encompass a yearly bonus, participation in a company share options scheme, private health insurance, life assurance, income protection, pension contributions, subsidised gym memberships, and holiday allowance.

Join a company that values your professional growth and personal fulfilment, all within a supportive and engaging environment.