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2nd Line IT Support Engineer

Smarter Technologies Group

London

On-site

GBP 100,000 - 125,000

3 days ago

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An established industry player is seeking a skilled 2nd Line IT Support Engineer to provide exceptional support to a large user base across London. This role involves troubleshooting a variety of systems, including Windows 10 and Mac OS, while also managing asset processes and VIP support. The ideal candidate will have a solid background in IT support, particularly with Office 365 and Service Now, and will thrive in a dynamic environment. Join a forward-thinking company that values innovation and commitment to delivering top-notch services to government departments. If you are passionate about technology and eager to make a difference, this opportunity is for you.

3+ years of experience in IT support, particularly in asset management.
Strong knowledge of Windows 10, Mac OS, and Office 365 support.

Provide 2nd line support to over 10,500 users across London.
Manage asset processes and support VIPs in DIT and BEIS.

Windows 10

Mac OS

Office 365

Zscaler

Okta

Audio-visual equipment

Service Now

Asset management

ITIL Foundation Certification

MCSA Windows 10

ITIL Foundation Certification

MCSA Windows 10 certification

Service Now

Job Title: 2nd Line IT Support Engineer
Reports To: Head of Product Development and Architecture
Working Hours: 40 hours per week
Location: London, UK

Company Profile:

Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else.

Currently undergoing a period of rapid growth through word of mouth recommendations, Smarter Technologies associates are helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.

Job Spec:

Visionist Consulting focuses on transforming the digital platforms, capabilities, and processes for government departments, businesses, and not-for-profits. The role is onsite at one of Visionist's customers, BEIS (Business, Energy and Industrial Strategy) and Department of International Trade (DIT).

Description of Role:

BEIS and DIT have over 10,500 users to support.

Key Responsibilities:

2nd line support to 10,500 staff based across London
Provide the Request catalogue services to the end users
Assist with documenting and maintaining processes and work instructions
Responsible for VIP support across DIT and BEIS
Manage asset management within the Incident process of issuing/receiving equipment

Skills and Experience:

Windows 10 and Mac OS expertise in end user support
Office 365 (thin and fat clients) expertise in end user support
Troubleshooting in Zscaler and Okta is a must
Strong knowledge of audio-visual equipment to support ministerial meeting rooms
Strong Service Now experience across Request and Incident Management
3+ years of asset management experience within Service Now
ITIL Foundation Certification is a strong advantage
MCSA Windows 10 certification – 70-697 and 70-698

Security clearance is a necessary requirement to work with our clients.

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