Administration Assistant - Contraception and Sexual Health

HCRG Care Group; Chester; On-site; GBP 20,000 - 30,000

Job description

Please Note:

Job Introduction

This role is part time (27.5 hours per week), fixed term until August 2025.

Working directly with our multi-disciplinary team, you will assist the administration team with daily tasks, demonstrate excellent IT and workload management skills, provide exceptional customer service skills on reception and over the phone, order and take deliveries, and show flexibility in supporting other teams and administration assistants.

Main Responsibility

To be successful in this role, you will be required to fulfill the following key requirements:

1. Undertake reception duties, including updating patient’s personal details and organizing follow-up appointments or adding patients to an outpatient waiting list following a standard operational procedure.
2. Create, update, and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate.
3. Ensure telephone enquiries are dealt with in a polite and courteous manner.
4. Support with negative results and patient communication.
5. Undertake photocopying, facsimiles, email, memo requests, and basic ad-hoc copy typing if required.
6. Maintain a filing system for any hard copy records and ensure electronic records are maintained in line with local policy and guidelines.
7. Sort, distribute, and action incoming mail if required.
8. You will be required to work across multiple locations throughout Cheshire West and Chester, including but not limited to: Chester, Ellesmere Port, Northwich, Winsford, Neston, and Blacon.

The Ideal Candidate

We are looking for a candidate who meets the following criteria:

1. Has a full driving licence and access to a car.
2. Recent experience working in an administrative or customer service role.
3. Familiar with IT systems.
4. Has worked in the NHS/healthcare (desirable).

Package Description

As an Administrative Assistant in Contraception and Sexual Health, you’ll be working as part of the care system in Cheshire West and Chester.

You will feel valued as an Administration Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits, including:

1. Free tea, coffee, and milk at your base location.
2. Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
3. Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
4. Online and face-to-face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling.
5. Access to eLearning, bespoke career pathways, and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
6. An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.
7. The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you, so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people, and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices, and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.