Data Tooling Manager @ Lloyds Banking Group

Cyber Crime; Birmingham, Bristol, London, Manchester, City of Edinburgh; Hybrid; GBP 69,000 - 100,000

Job description

London 10 Gresham Street, United Kingdom

Lloyds Banking Group

We are the largest UK retail and commercial financial services provider, with 26 million customers and a leading digital presence.

Location: Birmingham, Edinburgh, Bristol, London or Manchester – hybrid working two days per week in the office & the rest from home.

Salary & Benefits: £69,000pa to £100,000pa (dependent on experience and location), plus the benefits listed below.

Flexibility Works: We’re extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance!

About us

We’re the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group! The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group. The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Bank's critical data services that our customers, colleagues and the market rely upon.

Want to hear more?

The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA. The Data Resilience team have 3 main objectives:

1. Setting up a Data Pillar: identify & define critical data assets supporting critical business processes. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow – perhaps first in the industry.
2. Assess level of resilience around those assets.
3. Define/design/test and implement tooling requirements around this.

The Data Resilience team are managing the E2E delivery of Data Resilience & Data Pillar Set-up, from requirements gathering, definition, user stories, ServiceNow platform, agree solutions, do the build, testing, implementation to go live.

About the Role

As part of the Programme, we are improving and developing the Bank’s Operational resilience capability around our Important Business Services in line with published FCA and PRA regulation. In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a new Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses.

You’ll focus on what is required to make data resilient, how the data flows, where it is stored, and how do we make the processes surrounding it resilient. This role is looking at business services, applications, assets. You’ll need to understand asset classes and have a technical mindset.

The role looks at how the data flow and how resilient it is, which includes understanding the elements around it, like messaging queues, batches, databases, external connections and the controls dimensions for integrity, availability and protection. This is not a Data Governance or data quality management role.

About you

• Expert level of understanding of ServiceNow GRC, with experience of implementing bespoke modules.
• Experience of managing SMEs including Solution Architects, Business Analysts & QA Testers.
• Experience in identifying data resiliency issues on middleware components e.g. batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity, and cloud technologies.
• Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys.
• Technical knowledge of FCA, PRA, EBA guidelines on operational resilience.
• Strong experience in managing risks and controls.
• Ability to present to C-Suite level executives and explain complex detail in a consumable format.
• Desirable (but please apply if you don’t have them!) Exposure to Ins-pi Designer for drawing data lineage.
• Strong experience in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.