Administration and Performance Manager

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 30,000 - 50,000

Job description

South Tyneside and Sunderland NHS Foundation Trust

Applications for this vacancy are restricted to current Trust employees only

Fixed Term until 31 March 26

The Directorate of Maternity, Neonates and Gynaecology are seeking to appoint an Administration and Performance Manager.

The postholder's primary function will be around waiting list management, scheduling and pathway coordinating. The successful applicant will also oversee the day-to-day management of the administrative functions across the directorate.

Previous experience of line managing staff, ideally in an NHS administrative function will be a distinct advantage.

Main duties of the job

This role offers variety and a wide range of responsibilities across our different services.

The post holder will be expected to monitor and manage scheduling, capacity and demand, and performance. Also strict monitoring of pathways, RTT targets, cancer targets and diagnostic timescales.

The role involves working closely with the medical secretaries to facilitate timely appointments for their patients.

There will be a need for close liaising with Performance and Information Services teams to ensure adequate reporting and data availability to allow the Directorate's RTT and diagnostic pathways to be maintained.

There will be a need for development of action plans for recovery where necessary with the Directorate Manager and ensuring they are implemented by the admin teams.

The post holder will manage appraisal, capability and attendance management.

Family Care is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to supporting flexible approaches to work wherever possible for our people. Please enquire to see how we might work flexibly with you in this role.

If you are interested in becoming part of our fantastic team then we would welcome your application.

About us

Please help us by adding your telephone number to your application form; this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high-quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Job responsibilities

Please see attached Job description for full details

1. To provide day-to-day operational support and line management to Medical Secretaries, Administration Assistants/Receptionists and any other junior clerical staff within the Directorate, ensuring delivery within appropriate Trust policies and procedures.
2. To ensure co-ordination and effective functioning of the administration team.
3. To review administrative systems on an ongoing basis with the Directorate Manager, implement change and improve effectiveness/efficiency across the administrative function.
4. To develop and maintain an effective and quality secretarial service to Consultants and their teams, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.
5. To lead on the implementation and ongoing management of Clinic on the Day, Referral to First Appointment and all aspects of the Trust's Scheduling Programme.
6. To be one of the Directorate's Super Users of the Meditech System, taking responsibility for any future upgrades, testing of the system and the training and competence of your admin teams.

Person Specification

Qualifications

• AMSPAR Diploma or OCR/RSA3 plus significant experience in a medical admin role.
• GCSE English or equivalent.
• European Computer Driving License or working towards.

Experience

• Recent experience in an NHS admin role.
• Experience of managing staff, chairing meetings, training and appraisal processes.
• Experience of working in the NHS.
• Experience as a medical secretary.

Physical Skills

• Due to sites covered car owner/driver.

Skills & Knowledge

• Knowledge of data protection/freedom of information act.
• Knowledge of HR policies and procedures.
• Knowledge of Hospital information systems.
• Knowledge of NHS Waiting Time Target.
• Knowledge of Trust secretarial standards.
• Proven change management skills.
• Proven time management.
• Effective organisational skills.
• Ability to motivate staff and set goals/objectives which are monitored effectively.
• To work under pressure.
• To work independently or as part of a team.
• To deal effectively with patient/staff enquiries.
• To use initiative to problem solve.
• HR Skills programme.
• Report writing skills.
• Committed to delivering quality patient care.
• Motivated and enthusiastic.
• Target and results driven.
• Flexible approach to working.
• Open to change and new ways of working.

Employer name

South Tyneside and Sunderland NHS Foundation Trust