Luggage Porter

InterContinental Hotels Group; London; On-site; GBP 28,000 - 29,000

Job description

Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY

At InterContinental London Park Lane, we are currently looking for a Luggage Porter to join the Concierge Team with an immediate start day.

Welcome to No1 Park Lane

Situated at one of the capital’s most prestigious addresses- where Her Royal Highness, Queen Elizabeth II once used to reside, InterContinental London Park Lane reinvents traditional luxury to present modern and flexible sophistication in the heart of Mayfair. Inspired by its location overlooking the Royal Parks, the hotel delivers elegant natural interiors and award-winning seasonal cuisine.

Being one of the first points of contact with our guests, our Luggage Porters will welcome guests in a friendly and warm manner proactively anticipating our guest's needs and provide assistance when required. You will need to execute the delivery of their luggage to and from their rooms when requested adhering to the standards in place, offering in-room orientation and unpacking. You will also need to collect, record, and receipt the storage of guest’s luggage, as well as providing a warm and genuine experience for the guest’s arrival and departure. In addition to this you will be required to provide any ad-hoc assistance to the Head Concierge and the wider concierge team including providing coverage for the door team when required.

The ideal candidate will have flexibility towards shift patterns in a busy environment and most importantly embody IHG's values with everything they do.

We are committed to offer and provide our Luggage Porters with a competitive salary and a large range of benefits. £13.85 per hour (£28,808 annual salary), paid overtime and great IHG perks including:

• Free meals on duty.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F&B outlets
• Discounts from over 15,000 stores – all the way from retail to cinema with our Hapi benefits scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!
• On top of these great benefits, we also provide:
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
• Company sick pay and life insurance for every employee.
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities.
• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey.
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.