Luggage Porter

Join to apply for the Luggage Porter role at Montcalm East, Autograph Collection.

1 day ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Key Responsibilities

• Greet guests warmly upon arrival and assist with the unloading of luggage from vehicles.
• Escort guests to their rooms while providing information about the hotel’s amenities and services.
• Handle guest luggage with care and ensure it is delivered promptly to the correct rooms.
• Tag and store luggage securely in the designated area, ensuring proper labelling for easy retrieval.
• Assist guests with storing luggage before check-in or after check-out.
• Support guests with all inquiries and requests, ensuring that each interaction exceeds expectations. Offer warm, personalized service tailored to individual guest preferences.
• Coordinate with other departments (housekeeping, front desk) to ensure luggage is delivered or picked up efficiently.
• Be knowledgeable of in-house facilities and services and promote them in a proactive manner.
• Provide guests with detailed information on local attractions, dining, shopping, entertainment, and cultural experiences. Stay informed about the latest events and activities in the area.
• Assist guests with booking transportation, arranging local tours, or other concierge services.
• Respond to guest inquiries and requests promptly and courteously.
• Communicate effectively with the front desk and other departments to manage guest arrivals and departures smoothly.
• Report any guest preferences, special requests, or issues to the Head Concierge or relevant department.
• Uphold the hotel’s standards of service excellence and professionalism in all interactions.
• Answer and manage incoming calls and emails ensuring all communication is handled professionally and efficiently.
• Ensure that the hotel lobby, entrance, and luggage storage areas are clean, organized, and presentable at all times.
• Assist the Management in any tasks introduced to enhance the guest journey or positively impact the business.
• Adhere to health and safety regulations and security procedures in luggage handling.
• Respond to emergency situations calmly and efficiently, following hotel protocols.

Essential Qualifications And Attributes

• Minimum of 1 year of experience in a similar role is desired.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation with a commitment to exceeding guest expectations.
• High attention to detail and commitment to luxury quality service.
• A friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards.
• Ability to work under pressure and handle challenging situations with grace.
• Flexibility to adapt to changing guest needs and preferences.
• Problem-solving skills with a focus on guest satisfaction.
• Strong organisational skills and multitasking abilities.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• High level of professionalism, discretion, and integrity.
• Fluency in multiple languages is a plus.

Working Conditions

• Hours, including weekends and bank holidays.
• Physical demands such as being on the feet for long periods of time and manual handling.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Celebrate your special day with a fully paid day off on your birthday.
• After completing your probation, enjoy a paid day to support a cause of your choice and give back to the community.
• Cash-back health benefits, including optical, dental, chiropractor, and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality